Head of Enterprise IT Service Desk

Cambia Health Solutions, Inc.; Renton (WA); Hybrid; USD 129,000 - 211,000; Full time

Benefits offered by this job

Hybrid role

Work from home options

Job summary

Cambia Health Solutions, Inc. is seeking a Manager in the Enterprise Support Center to lead IT support, coordinate cross-functional teams, and drive process improvements across multiple offices. This hybrid role requires a strong leadership track record and deep IT operations knowledge.

You will oversee incident management, disaster recovery, and budgeted IT projects while mentoring staff across locations to ensure service excellence and alignment with corporate goals.

Qualifications

• Bachelor's degree or 8+ years in information systems with leadership experience.
• 6+ years in technology or Help Desk, incl. 4+ years in leadership.
• Ability to lead cross-functional teams and manage complex IT operations.

Responsibilities

• Lead efficient IT support processes and manage complex projects.
• Oversee SWAT response during outages and disasters.
• Coordinate IT infrastructure strategy with DTS and other teams.
• Develop and enforce ITIL processes (Change, Configuration, Incident).
• Mentor staff across multiple geographic locations and budgets.

Skills

NOC leadership

IT knowledge

Windows / Outlook

Security administration

Problem management

Communication

Negotiation

Finance / budgeting

Project management

Disaster recovery

Customer service

Education

Bachelor's degree in Information Systems / Computer Science / Business

Job description

Cambia Health Solutions, Inc. is seeking a Manager in the Enterprise Support Center to lead IT support, coordinate cross-functional teams, and drive process improvements across multiple offices. This hybrid role requires a strong leadership track record and deep IT operations knowledge.

You will oversee incident management, disaster recovery, and budgeted IT projects while mentoring staff across locations to ensure service excellence and alignment with corporate goals.