IT Client Support Technician

The Intersect Group; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

The Intersect Group in Phoenix is seeking an IT Client Support Technician to deliver multi-channel support for enterprise end-users, troubleshooting moderately complex operating systems, hardware, software, and local network issues. The technician ensures data preservation through proper system backups and documents solutions in the team knowledge base.

You will log incidents in ITSM tools, assist with device deployments, monitor networks, write KB articles, and collaborate with cross-functional

Qualifications

• Minimum 2 years of technical desktop support in an enterprise environment.
• High School Diploma or GED; Associate’s Degree in Computer Engineering preferred.
• Proficient in Windows/M365 and macOS/Apple environments.
• Experience with ServiceNow or JIRA enterprise help desks.
• Experience with Active Directory, O365, Antivirus, Virtual Desktops, SaaS tools.
• Certifications preferred: CompTIA A+, MCDST, MCSE, MCP.
• Strong communication and debugging skills to explain complex concepts to non-technical staff.

Responsibilities

• Resolve hardware, software, and operational issues for enterprise end-user workstations.
• Install, configure, and re-configure PC, Apple, and mobile devices.
• Record incidents via ITSM tools and perform routine system backups.
• Monitor local area networks, replace peripherals, and escalate complex issues.
• Write installation procedures and generate knowledge base articles.
• Partner with cross-functional teams to manage end-user access and systems authorization.

Skills

Active listening

Debugging

Explain concepts clearly

Education

High School Diploma or GED

Associate’s Degree in Computer Engineering preferred

Tools

Active Directory

O365

Antivirus platforms

Virtual Desktops

SaaS tools

ServiceNow

JIRA

Job description

The IT Client Support Technician delivers multi-channel technical support (phone, chat, email) to enterprise end-users. This role focuses on troubleshooting moderately complex operating systems, hardware, software, and local network issues. The technician ensures data preservation through proper system backups and documents solutions in the team knowledge base.

Key Responsibilities

• Technical Support: Resolve hardware, software, and operational issues for enterprise end-user workstations.
• System Deployment: Install, configure, and re-configure PC, Apple, and mobile devices.
• Ticket & Data Management: Record incidents via IT Service Management tools and perform routine system backups.
• Network Admin: Monitor local area networks, replace peripherals, and escalate complex infrastructure issues.
• Documentation: Write installation procedures and generate knowledge base articles for standardizing technical workflows.
• Security & Access: Partner with cross-functional technical teams to manage end-user access and systems authorization.

Core Requirements & Qualifications

• Experience: Minimum 2 years of technical desktop support experience in an enterprise environment.
• Education: High School Diploma or GED required. (Associate’s Degree in Computer Engineering preferred).
• OS Environment: Proven troubleshooting proficiency in both Windows/M365 and macOS/Apple ecosystems.
• Ticketing Systems: Practical familiarity with enterprise help desk tools like ServiceNow or JIRA.
• Core Systems: Experience managing Active Directory, O365, Antivirus platforms, Virtual Desktops, and SaaS tools.
• Certifications (Preferred): CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), MCSE, or MCP.
• Soft Skills: Strong active listening, structured debugging skills, and the capacity to explain complex tech concepts to non-technical staff.