Remote IT Support Technician II – End-User & Desktop Apps

Paycom - ATS; Doylestown (Bucks County); Remote; USD 64,000 - 72,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings plan

Volunteer hours

Job summary

ECRI is seeking a Client & Service Desk Technician II to resolve complex technical issues and deploy software updates in coordination with Network and Server Operations. You will support end users with Microsoft 365, corporate apps, and remote connectivity while handling ticket queues and training needs.

Ideal candidates have 3+ years in IT support, familiarity with AD/Entra, and experience with Hubspot or Jira.

Qualifications

• 3+ years in hands-on IT support for corporate end users.
• Experience with Windows and Mac hardware, OS, and software.
• Proficiency with Microsoft 365 (Teams, Outlook, Word, Excel).
• Strong communication and customer service skills.
• Experience with a corporate ticketing system.
• Active Directory/Entra user and group management preferred.

Responsibilities

• Respond to client inquiries via phone, email, and chat.
• Manage high volume ticket queue and escalations.
• Assist in deploying software updates with Network/Server teams.
• Provide end-user training and support for Microsoft 365.
• Support OS imaging and deployments.
• Create and modify Microsoft Power Apps as needed.

Skills

IT support

Windows

MacOS

Microsoft 365

Customer service

Ticketing system

Active Directory/Entra

Communication

Education

Associate degree

Bachelor's degree

Tools

Hubspot

CRM software

Jira

Job description

ECRI is seeking a Client & Service Desk Technician II to resolve complex technical issues and deploy software updates in coordination with Network and Server Operations. You will support end users with Microsoft 365, corporate apps, and remote connectivity while handling ticket queues and training needs.

Ideal candidates have 3+ years in IT support, familiarity with AD/Entra, and experience with Hubspot or Jira.