Enterprise IT Support Engineer | Hybrid, On-Call

Walker & Dunlop; Denver (CO); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) + match

Transit benefits

Career development

Parental leave

Life/disability insurance

Job summary

Walker & Dunlop is seeking an experienced Desktop Support professional to provide white‑glove IT support for senior staff. You will handle incidents across Windows 11, macOS, iOS, and core apps, while administering Intune, SCCM, and Microsoft 365.

The role includes deploying devices, supporting Zoom Rooms, and contributing to disaster recovery efforts. You will join WDTech, the in‑house technology team, with a hybrid schedule and on‑site collaboration 3+ days weekly, plus optional remote days

Qualifications

• Bachelor’s degree in information systems, computer science, or related field.
• 3+ years of desktop support experience (macOS, Windows 11, Microsoft 365 preferred).
• Hands-on experience with Intune and SCCM in a managed enterprise environment is strongly preferred.
• Experience with a ticketing system to track incidents (preferably ServiceNow).

Responsibilities

• Serve as the first point of contact for technical support via phone, in-person, and remote tools.
• Monitor and manage the Help Desk ticket queue; own incidents from start to resolution.
• Troubleshoot and support Windows 11, macOS, iOS, and business apps (Salesforce, Microsoft 365, Box, Zoom, Adobe apps).
• Configure and deploy end-user devices using standard images; set up peripherals and Zoom Rooms.
• Support mobile devices and secure access; maintain accurate, real-time ticket notes.
• Participate in after-hours on-call rotation and disaster recovery procedures.

Skills

Windows 11

Intune

SCCM

Microsoft 365

Customer service

Communication skills

Ticketing

Problem solving

Self‑starter

On-call readiness

Education

Bachelor’s degree in information systems or computer science

Tools

Jira

Cisco AnyConnect

Netskope

Bomgar

Zoom

ServiceNow

Job description

Walker & Dunlop is seeking an experienced Desktop Support professional to provide white‑glove IT support for senior staff. You will handle incidents across Windows 11, macOS, iOS, and core apps, while administering Intune, SCCM, and Microsoft 365.

The role includes deploying devices, supporting Zoom Rooms, and contributing to disaster recovery efforts. You will join WDTech, the in‑house technology team, with a hybrid schedule and on‑site collaboration 3+ days weekly, plus optional remote days