Enterprise IT Support Admin II (Remote & 24/7)

ACV Auctions; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Short-Term Disability

Long-Term Disability

Life Insurance

Dental & Vision Insurance

401(k)

Paid time off

Job summary

ACV Auctions is seeking an Enterprise Support & Solutions Administrator II to triage, escalate, and resolve incidents involving our internal platform and technology tools. You will liaise between internal users and Product, Engineering, and IT teams to ensure satisfaction and timely resolutions.

The role emphasizes customer-first service, documentation, and staying current with IT trends. Candidates should have experience supporting Windows, Mac, and mobile devices, plus strong communication

Qualifications

• High School or GED required.
• 2–3 years in a fast-paced, high-energy environment.
• Experience supporting remote users via multiple channels (phone, email, chat, text).
• Experience supporting enterprise systems with a 24/7 user base.
• Experience using Windows and Mac operating systems.
• Experience supporting mobile iOS devices (iPhone/iPad).
• Strong customer service skills: empathetic, responsive, resourceful.
• Ability to own user interactions and learn new technologies.

Responsibilities

• Actively and consistently support efforts to simplify and enhance the customer experience.
• Monitor Helpdesk tickets and prioritize incidents.
• Provide first-level technical support to users of ACV platforms and tools.
• Gather information to assess incidents and problems.
• Record incidents in the ticketing system for escalation.
• Escalate complex issues to higher-level resources as needed.
• Develop and maintain self-service documentation and process improvements.
• Ensure operational consistency nationwide and update documentation as required.
• Stay current with industry trends to provide informed support.
• Perform additional duties as assigned.

Skills

Customer service

Remote support

Windows OS

Mac OS

English proficiency

ITIL familiarity

Education

High School Diploma or GED

Tools

Zendesk

Jira

Okta

G-Suite

Job description

ACV Auctions is seeking an Enterprise Support & Solutions Administrator II to triage, escalate, and resolve incidents involving our internal platform and technology tools. You will liaise between internal users and Product, Engineering, and IT teams to ensure satisfaction and timely resolutions.

The role emphasizes customer-first service, documentation, and staying current with IT trends. Candidates should have experience supporting Windows, Mac, and mobile devices, plus strong communication