Enterprise Support & Solutions Admin II

ACV Auctions; Oklahoma City (OK); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical plans

Short-Term Disability

Long-Term Disability

Life Insurance

Dental and Vision

Supplemental Life/AD&D

Legal/ID Protection

Accident and Critical IllnessInsurance

Paid time off

Employee stock purchase program

401(k) retirement plan

Job summary

ACV Auctions is seeking an Enterprise Support & Solutions Administrator II to triage, escalate, and resolve incidents across internal platforms. You will be the liaison between users and Business, Product & Engineering teams, ensuring smooth IT operations.

You will handle basic to intermediate support, document workflows, and help improve self-service solutions while staying current with industry trends and security practices. This is a fulltime, on-site role supporting ACV nationwide.

Qualifications

• High School or GED is required.
• 2–3 years of industry experience in a fast-paced environment.
• Ability to read, write, speak and understand English.
• Experience supporting remote users via multiple channels.
• Experience with enterprise systems and 24/7 user bases.
• Experience using Windows and Mac operating systems.
• Experience supporting mobile iOS devices.

Responsibilities

• Provide first-level technical support to ACV platforms and tools.
• Triage, categorize, and prioritize incidents from users.
• Log incidents and escalate complex issues as needed.
• Create and maintain self-service documentation.
• Support nationwide operations with consistent processes.
• Stay current with industry trends and technologies.
• Perform additional duties as assigned.

Skills

Customer service

English proficiency

Ownership

Education

High School or GED

Tools

Windows

MacOS

iOS devices

G-Suite

Okta

Slack

Zoom

Zendesk

PagerDuty

Jira

Mixpanel

Instabug

Job description

Posted Wednesday, August 26, 2026 at 4:00 AM

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

Who we are looking for:

The Enterprise Support & Solutions Administrator II supports the organization by triaging, escalating and resolving incidents and technical requests involving our internal platform, systems, and technology tools. This position plays a crucial role in ensuring user satisfaction, resolving technical issues, and contributing to the overall success of our IT support services. The Enterprise Support & Solutions Administrator II will be part of a team serving as a liaison between our internal users and the Business, Product & Engineering and Information Technology organizations.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Monitor incoming Helpdesk tickets and accurately categorize and prioritize incidents
• Provide first level, basic to intermediate technical support to users of ACV’s platforms, systems and associated technology tools; responding to support queries either in-person or remotely via phone, text message, email, chat and other remote support tools
• Gather information to identify and assess the nature of incidents and problems
• Record incidents in support ticketing system to maintain a log for escalation to other teams
• Escalate complex issues to higher-level technical resources as needed
• Develop and maintain documentation to facilitate self-service problem solving and process improvement
• Utilize procedures and standards to ensure operational consistency on a nationwide basis and update documentation as required
• Stay current with industry trends and emerging technologies to provide informed technical support.
• Perform additional duties as assigned.

What you will need:

• High School or GED - required
• 2 - 3 year(s) Industry experience in a fast-paced, high-energy environment
• Ability to read, write, speak and understand English.
• Experience supporting remote users over phone, email, chat and text
• Experience supporting enterprise systems and applications with a 24/7 user base
• Experience using and troubleshooting both Windows and Mac operating systems
• Experience supporting mobile iOS devices, like iPhones and iPads
• Demonstrated customer service skills, including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
• Ability to take ownership of user interactions and be proactive when dealing with user issues
• Ability and desire to learn new technologies and skills
• Ability to deal tactfully with persons in authority, co-workers, and members of the public
• Familiarity with tools such as G-Suite, Okta, Slack, Zoom, Zendesk, PagerDuty, Jira, Mixpanel, or Instabug is a plus
• Familiarity with ITIL standards and IT Security compliance standards and practices is a plus.

#LI-AM3

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

No immigration or work visa sponsorship provided for this position.

Compensation

The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.