Enterprise IT Services Technician – On‑Site & Remote Support

Citynet; Bridgeport (WV); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Disability insurance

Health insurance

Health savings account

Life insurance

Long term disability

Paid time off

Vision insurance

Job summary

Citynet is seeking a Managed Services Enterprise Technician to join our Bridgeport team. This role involves on-site and remote support, implementing and troubleshooting enterprise solutions, and ensuring accurate time tracking for billing.

You'll work with vendors like Microsoft and VMware to deliver reliable, secure client systems. Ideal candidates have 2+ years as an IT/Managed Services technician, an Associate degree or higher, and relevant certifications.

Qualifications

• Associates degree or higher preferred.
• CompTIA/Microsoft certifications a plus.
• Minimum of 2 years of IT/Managed Services technician experience or equivalent work experience.

Responsibilities

• Evaluate client systems for optimization and upgrades.
• Perform in-house, on-site and remote computer and network services.
• Service PCs and servers.
• Install and test various network devices.
• Install and support software and peripherals.
• Install and maintain Citynet’s RMM services.
• Respond to customer device alerts.
• Work with internal teams on customer services audits.
• Collaborate with engineers to stage and deploy equipment, ensuring seamless integration.
• Execute and validate backup procedures to maintain data integrity.
• Document system configurations and setups with clarity and precision.
• Other duties as assigned.

Skills

Communication skills

IP infrastructure

Networking basics

Team collaboration

Education

Associate degree or higher

CompTIA/Microsoft certifications

Tools

Windows servers

Microsoft 365

RMM services

Security software stack

Barracuda

VMware

Job description

Citynet is seeking a Managed Services Enterprise Technician to join our Bridgeport team. This role involves on-site and remote support, implementing and troubleshooting enterprise solutions, and ensuring accurate time tracking for billing.

You'll work with vendors like Microsoft and VMware to deliver reliable, secure client systems. Ideal candidates have 2+ years as an IT/Managed Services technician, an Associate degree or higher, and relevant certifications.