Technical Support & Network Monitoring Specialist

Citynet LLC; Bridgeport (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Citynet is seeking a Technical Support Representative to join our in‑office team at the Bridgeport headquarters. This full‑time role involves rotating shifts, monitoring networks, handling customer inquiries, and collaborating with on‑site staff to keep services running smoothly.

You will manage billing questions, assist with signups, log precise case notes, and communicate clearly with customers and engineers.

Qualifications

• Tech/IT or networking background preferred.
• Customer service or call center experience preferred.
• Excellent written and spoken communication skills.

Responsibilities

• Monitor servers, routers, circuits, and cases during shift.
• Notify on-call engineers of outages and incidents.
• Document all customer reports with clear, precise notes in the ticketing system.

Skills

Technical skills

Communication

Organization

Autonomy

Multitasking

Job description

Citynet is seeking a Technical Support Representative to join our in‑office team at the Bridgeport headquarters. This full‑time role involves rotating shifts, monitoring networks, handling customer inquiries, and collaborating with on‑site staff to keep services running smoothly.

You will manage billing questions, assist with signups, log precise case notes, and communicate clearly with customers and engineers.