Enterprise IT O&M Lead: Network, Systems & DB

General Dynamics Information Technology; Washington (District of Columbia); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Growth opportunities

Internal mobility support

Competitive pay and PTO

Job summary

General Dynamics Information Technology is seeking an O&M Lead to oversee enterprise IT operations, including network, systems, and database disciplines, with distributed teams and on-site leadership in Washington, DC.

The role emphasizes driving service improvement, managing SLAs, and ensuring high availability in mission-critical environments, while engaging with customers and stakeholders at senior levels.

Qualifications

• Active Q or TS clearance required.
• U.S. Citizenship required.
• Bachelor’s degree in IT, engineering, or related field.
• 10+ years in enterprise IT operations or O&M leadership.
• Experience supervising distributed teams across geographies.
• Strong background in network operations, systems administration, or database engineering.

Responsibilities

• Lead O&M teams across network engineering, systems engineering, and database administration.
• Drive continual service improvement, modernization, automation, and reliability enhancements.
• Own and manage enterprise SLAs, performance metrics, and service delivery expectations.
• Oversee daily operational activities including monitoring, incident response, and change management.
• Coordinate upgrades, lifecycle management, and configuration changes for production environments.
• Maintain operational documentation, SOPs, runbooks, and compliance records.
• Partner with customer stakeholders to understand mission needs and communicate impacts.
• Provide senior-level technical leadership to resolve complex issues across O&M disciplines.
• Ensure compliance with security requirements, accreditation standards, and governance processes.
• Manage distributed team workload, staffing, scheduling, and performance.
• Support enterprise projects and modernization efforts affecting operations and continuity.
• Deliver clear operational reporting on system health, SLAs, incidents, risks, and improvements.

Skills

Clearance (Q/TS)

Distributed teams leadership

Network operations

Customer-facing communication

Education

Bachelor’s degree in IT/engineering or related field

Job description

General Dynamics Information Technology is seeking an O&M Lead to oversee enterprise IT operations, including network, systems, and database disciplines, with distributed teams and on-site leadership in Washington, DC.

The role emphasizes driving service improvement, managing SLAs, and ensuring high availability in mission-critical environments, while engaging with customers and stakeholders at senior levels.