Enterprise Implementations & Customer Success Leader

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San Francisco (CA)

On-site

USD 180,000 - 220,000

Full time

14 days+

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Job summary

Wonderschool is seeking a Head of Implementation & Customer Success to own post-sale delivery for government and enterprise customers. You will lead complex deployments, build scalable implementation and retention processes, and develop a high-performing team responsible for long-term customer success.

This is an on-site, permanent role requiring 8–12+ years of experience. You will own end-to-end delivery from kickoff through go-live and post-launch success, design repeatable onboarding and

Qualifications

8–12+ years of post-sale leadership experience.
Proven track record leading government/enterprise deployments.
Strong cross-functional collaboration and stakeholder management.
Experience designing scalable playbooks and health-monitoring systems.

Responsibilities

Own end-to-end government and enterprise implementations from kickoff to post-launch success.
Build repeatable onboarding, implementation, and customer success playbooks and health monitoring systems.
Lead and scale the implementation and customer success organization.
Partner with Product, Engineering, and Sales to ensure delivery aligns with roadmap and commitments.
Manage executive stakeholder relationships during deployments and critical phases.

Skills

B2B SaaS

Implementation management

Customer success

Program management

Data migration

System integrations

Customer health metrics

Net revenue retention

Job description

This is an on-site, permanent role requiring 8–12+ years of experience. You will own end-to-end delivery from kickoff through go-live and post-launch success, design repeatable onboarding and

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