Head of Customer Success & Enterprise Accounts

Inworld; Mountain View (CA); Hybrid; USD 230,000 - 290,000; Full time

Job summary

Inworld is seeking a Head of Customer Success & Account Management to build and lead our post-sales function as we scale. You will own the customer lifecycle after close, from onboarding and adoption through renewals, expansion and executive relationships.

Based in the SF Bay Area or willing to relocate, on-site a few days weekly at Mountain View, with remote candidates considered. You will be a player-coach, driving retention, expansion, and high-touch engagement for complex enterprise

Qualifications

• 7+ years in customer success or post-sales, including leadership experience.
• Proven track record building or scaling a post-sales motion at a high-growth startup.
• Experience owning renewal and expansion numbers and forecasting accurately.
• Deep experience managing strategic enterprise customers and executive relationships.
• Comfort with highly technical products and buyers; ability to engage Product and Engineering teams.

Responsibilities

• Own retention and expansion targets and forecast with leadership.
• Drive customer outcomes from onboarding through adoption and value realization.
• Manage top strategic accounts and maintain multi-threaded executive relationships.
• Define shared post-sales operating model, segmentation, coverage, and playbooks.
• Lead AI-enabled accounts research, risk detection, and scalable engagement.
• Partner with Sales, Product, Engineering, Support on adoption blockers and escalations.
• Directly manage strategic accounts while building the CS and AM team.

Skills

Customer success

Account management

Leadership

CRM software

AI & automation

Executive relationships

Forecasting & renewal management

Tools

CRM software

Job description

Inworld is seeking a Head of Customer Success & Account Management to build and lead our post-sales function as we scale. You will own the customer lifecycle after close, from onboarding and adoption through renewals, expansion and executive relationships.

Based in the SF Bay Area or willing to relocate, on-site a few days weekly at Mountain View, with remote candidates considered. You will be a player-coach, driving retention, expansion, and high-touch engagement for complex enterprise