Enterprise API Implementation Lead

easyship; United States; Remote; USD 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

Stock options

Wellness stipend

Work from Anywhere 4 weeks/year

Generous vacation + mental health days

Zusammenfassung

Easyship is seeking a Technical Implementation Lead to own enterprise API integrations end to end—from pre-sale discovery to go-live and handover. This is a technical, customer-facing role within our Implementation Services team.

You will map customer systems, design architectures, sign SoWs, and coordinate with Solutions Developers to ensure delivery matches the SoW. Strong API, data mapping, and debugging skills are essential.

Qualifikationen

• 5+ years in technical implementation, solutions architecture, or similar enterprise SaaS customer-facing roles.
• Expert hands-on experience with REST APIs, webhooks, data mapping, and integration patterns.
• Proficient in JSON, SQL, Postman or Insomnia, and documenting technical work in clear language.

Aufgaben

• Leading technical discovery with Enterprise/Strategic Sales, mapping customer systems (eCommerce platforms, ERP, OMS, WMS), data flows, and constraints to validate product fit.
• Owning the solution design for each implementation (architecture, endpoints, webhooks, authentication, data mapping) and bringing customers to agreement on one clear recommendation.
• Scoping and signing off the SoW for every deal that needs API, custom app, or customisation work. Each SoW covers deliverables, go-live date, forecast shipment volume, and support terms.
• Resolving technical questions from customers and internal teams before the sale and during implementation, including reproducing issues in Postman or Insomnia and finding the root cause in requests, responses, and logs.
• Leading technical kick-offs and calls with customers' technical teams and senior stakeholders.
• Partnering with Solutions Developers to align on scope and design, unblock questions during the build, and confirm delivery matches the SoW.
• Managing several implementations at once, from signature to go-live and volume migration, and tracking milestones, risks, dependencies, and change requests.
• Owning implementation escalations, including recovery plans where shipment volume falls short of forecast.
• Leading structured handovers to the CSM and Customer Support.
• Maintaining clear governance on custom builds: what's supported, at what cost, and a register of builds in production.
• Turning recurring questions into documentation, and feeding product gaps to Product and Engineering with a clear business case.

Kenntnisse

REST APIs

Webhooks

SQL

Postman

Insomnia

Documentation

English communication

Tools

OAuth 2.0

SSO

API keys

JSON

Jobbeschreibung

Easyship is seeking a Technical Implementation Lead to own enterprise API integrations end to end—from pre-sale discovery to go-live and handover. This is a technical, customer-facing role within our Implementation Services team.

You will map customer systems, design architectures, sign SoWs, and coordinate with Solutions Developers to ensure delivery matches the SoW. Strong API, data mapping, and debugging skills are essential.