Strategic Implementation Lead - Enterprise SaaS

watershed; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Watershed is seeking a customer-focused implementa­tion specialist to lead end-to-end deployments for large strategic accounts in New York. You will translate goals into clear plans, orchestrate cross-functional work, and build customer confidence throughout the project lifecycle.

You will design scalable processes, partner with product, engineering, and customer success to deliver measurable outcomes, and deliver enablements that empower customers to use Watershed features effectively.

Qualifications

• Experience leading complex implementations for enterprise clients.
• Experience in SaaS environments with cross-functional collaboration.
• Ability to translate customer goals into actionable project plans.

Responsibilities

• Own and deliver implementations from kickoff to wrap-up: run discovery, map milestones, manage risks, and drive crisp execution
• Serve as the customer's primary point of contact during implementations, building high‑trust relationships across technical and non‑technical stakeholders
• Design out-of-the-box, creative solutions that meet customer needs, leveraging existing product and services and generating insight into potential future needs
• Develop a deep understanding of Watershed's product and services to guide customers on what's possible and make smart trade‑offs
• Conduct enablements for customers on using complex Watershed features
• Coordinate internal and customer teams, sequence dependencies, and renegotiate timelines when inputs change
• Act as the voice of the customer to product and engineering, surfacing patterns, blockers, and feature requests that inform the roadmap
• Build scalable playbooks, tooling, and processes that make implementations faster, more consistent, and measurable over time

Skills

Management consulting

Solutions design

SaaS implementations

Project leadership

Stakeholder management

Communication skills

Job description

Watershed is seeking a customer-focused implementa­tion specialist to lead end-to-end deployments for large strategic accounts in New York. You will translate goals into clear plans, orchestrate cross-functional work, and build customer confidence throughout the project lifecycle.

You will design scalable processes, partner with product, engineering, and customer success to deliver measurable outcomes, and deliver enablements that empower customers to use Watershed features effectively.