Healthcare Program Manager

Qualtrics; Chicago (IL); Hybrid; USD 123,000 - 149,000; Full time

Benefits offered by this job

Comprehensive Health & Wellness Covera

Professional Certification Support

Generous Paid Time Off

401(k) Retirement Plan

Job summary

Qualtrics Healthcare Program Manager in Chicago leads complex, cross-solution implementations for enterprise healthcare clients, driving program-level execution across multiple workstreams, managing risks, issues, and scope boundaries in high-velocity, often ambiguous environments.

Reporting to the Director, PMO, you will bring organizational discipline and influence internal cross-functional teams to ensure seamless, high-quality execution.

Qualifications

• 8+ years of program, project, or client delivery management experience (preferably within healthcare, health tech, or enterprise SaaS environments).
• Demonstrated track record managing complex, cross-functional programs with competing priorities and multiple workstreams.
• Strong domain knowledge in the healthcare industry (patient experience, clinical operations, digital health, or quality improvement).
• Bachelor’s degree required; Master’s (MBA, MHA, MPH) or PMP/PgMP certification is a strong plus.
• Proven experience utilizing project/program management software (e.g., Wrike) and driving governance structures.

Responsibilities

• Own Program Execution: Manage program-level execution for multi-solution implementations across various business units simultaneously.
• Establish Program Governance: Maintain integrated project plans, RAID logs, and governance structures using tools such as Wrike.
• Lead Issue Resolution & Escalations: Coordinate cross-functional responses to resolve complex client escalations and stabilize workstreams.
• Manage Scope & Transition: Enforce scope criteria to declare implementations "done" before transitioning clients smoothly to long-term relationship owners.
• Leverage Modern PM Tools & AI: Adapt program templates, synthesize progress data, and utilize AI/automation tools to streamline reporting and communication.

Skills

Cross-Functional Influence

Governance & Discipline

Risk & Escalation Management

Executive Communication

Scope Boundary Discipline

AI & Automation tools experience

Education

Bachelor’s degree

Master’s degree or PMP/PgMP

Tools

Wrike

AI/Automation tools

Job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Healthcare Program Manager

Why We Have This Role

As a Healthcare Program Manager, you will lead complex, cross-solution implementations for our largest enterprise healthcare clients. You will drive program-level execution across multiple concurrent workstreams, managing risks, issues, and scope boundaries in high-velocity, often ambiguous environments. Reporting to the Director, PMO, you will bring strong organizational discipline and influence internal cross-functional teams—including Delivery, Technical, Support, Advisors, and Growth partners—to ensure seamless, high-quality execution. If you excel at driving clarity out of complexity, leading through influence, and delivering high-stakes healthcare software programs, this role will give you significant impact.

How You’ll Find Success

• Cross-Functional Influence: Drives follow-through and accountability across diverse internal teams without direct positional authority.
• Rigorous Governance & Discipline: Maintains precise program tracking, RAID logs, and executive reporting across complex, multi-workstream implementations.
• Proactive Risk & Escalation Management: Surfaces risks early and leads rapid cross-functional responses during critical escalations until issues stabilize.
• Executive & Tailored Communication: Crafts concise, clear updates for executive, operational, and technical audiences, even when dealing with incomplete information.
• Scope Boundary Discipline: Firmly enforces delivery scope and implementation criteria while protecting client relationships and partnering with Growth on commercial decisions.

How You’ll Grow

• Lead high-visibility, enterprise-scale healthcare SaaS deployments across our largest health system clients.
• Advance your strategic PMO leadership capabilities by refining program governance, risk methodologies, and continuous process improvements.
• Build deep relationships across executive, clinical, operational, and technical leadership inside top-tier healthcare organizations.
• Expand your expertise in leveraging AI and automation tools to synthesize operational data into executive-ready communication.

Things You’ll Do

• Own Program Execution: Manage program-level execution for multi-solution implementations across various business units simultaneously.
• Establish Program Governance: Maintain integrated project plans, RAID logs, and governance structures using tools such as Wrike.
• Lead Issue Resolution & Escalations: Coordinate cross-functional responses to resolve complex client escalations and stabilize workstreams.
• Manage Scope & Transition: Enforce scope criteria to declare implementations "done" before transitioning clients smoothly to long-term relationship owners.
• Leverage Modern PM Tools & AI: Adapt program templates, synthesize progress data, and utilize AI/automation tools to streamline reporting and communication.

What We’re Looking For On Your Resume

• 8+ years of program, project, or client delivery management experience (preferably within healthcare, health tech, or enterprise SaaS environments).
• Demonstrated track record managing complex, cross-functional programs with competing priorities and multiple workstreams.
• Strong domain knowledge in the healthcare industry (patient experience, clinical operations, digital health, or quality improvement).
• Bachelor’s degree required; Master’s (MBA, MHA, MPH) or PMP/PgMP certification is a strong plus.
• Proven experience utilizing project/program management software (e.g., Wrike) and driving governance structures.

What You Should Know About This Team

• Enterprise Delivery Focus: We manage the most complex and critical multi-solution implementations across enterprise healthcare systems.
• Culture of Influence & Accountability: We partner through strong relationships, clear communication, and persistent follow-through rather than top-down authority.
• Innovation & Efficiency: We continuously improve our delivery playbooks, templates, and leverage AI to enhance productivity and visibility.
• Structured & Supportive PMO: We operate under clear PMO leadership that values proactive risk management, clear boundaries, and team collaboration.

Our Team’s Favorite Perks And Benefits

• Comprehensive Health & Wellness Coverage: Premium medical, dental, and vision packages for employees and dependents.
• Professional Certification Support: Sponsorship and support for continuing education, including PMP, PgMP, and agile certifications.
• Generous Paid Time Off: Comprehensive paid vacation, sick leave, paid parental leave, and company holidays.
• 401(k) Retirement Plan: Competitive company matching contributions to support your long-term financial health.

The Qualtrics Hybrid Work Model

Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

For full-time positions this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits.

Illinois Base Annual Pay Transparency Range

$122,500—$148,500 USD