Enterprise Growth & Strategic Accounts Lead

Openlane; Carmel (IN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K with company match

Paid vacation, personal and sick time

Maternity and paternity leave

Disability and life insurance

Tuition reimbursement

Job summary

OPENLANE is a technology-driven, data-enabled remarketing platform headquartered in Carmel, Indiana. We seek a customer-relations professional to guide large clients through onboarding, optimization of workflows, and ongoing success across the platform.

You will leverage HubSpot and other CRMs to manage relationships, capture expansion opportunities, and coordinate with product and engineering for seamless platform launches.

Qualifications

• 5+ years of customer-relations focused or industry-related experience.
• Strong communication and presentation skills.
• Experience with SaaS platforms and CRM tools.

Responsibilities

• Manage full customer lifecycle from onboarding to expansion.
• Collaborate with sales, product, and engineering to optimize client settings.
• Drive cross-selling and upselling while maintaining high retention.

Skills

Account management

Customer success

Full-cycle sales

Enterprise onboarding

Education

Bachelor's degree in logistics, business, or related field

Tools

HubSpot

CRM software

Job description

OPENLANE is a technology-driven, data-enabled remarketing platform headquartered in Carmel, Indiana. We seek a customer-relations professional to guide large clients through onboarding, optimization of workflows, and ongoing success across the platform.

You will leverage HubSpot and other CRMs to manage relationships, capture expansion opportunities, and coordinate with product and engineering for seamless platform launches.