Enterprise Edge Connectivity Lead

HDR; Woodcliff Lake (NJ); On-site; USD 131,513 - 187,875; Full time

Benefits offered by this job

Medical, dental, vision coverage

Disability & life insurance

Retirement plan with employer match

Tuition reimbursement

Paid time off

Parental leave

Employee referral bonus

Job summary

HDR is seeking an experienced connectivity and IT services leader to own the delivery and performance of enterprise connectivity services. You will direct a team of engineers, define priorities, and ensure service continuity while partnering with infrastructure, cloud, and security groups.

You will oversee governance, budgeting, and vendor relationships, translating roadmaps into executable plans and driving improvements across the organization.

Qualifications

• Bachelor's degree in IT, CS, Engineering, Business, or related field, or equivalent experience.
• Minimum 10 years of related experience in network engineering or enterprise infrastructure.
• Minimum 3 years leading technical teams, technical leads, or service domains.
• Strong understanding of enterprise networking, firewalls, wireless, WAN, and hybrid/public cloud connectivity.
• Experience with IT service management, operational governance, change control, and incident leadership.
• Experience working with business users and technical stakeholders to establish priorities and manage expectations.
• Ability to balance people leadership, operational management, and technical decision-making.
• Strong verbal and written communication skills and the ability to operate effectively in a dynamic environment.

Responsibilities

• Own service delivery and operational performance for enterprise connectivity services including datacenter edge connectivity, office LAN/WAN, branch networking, wireless, firewall services, and cloud connectivity.
• Establish priorities, service objectives, and operational expectations aligned with enterprise IT strategy.
• Directly manage connectivity engineers and/or leads; set clear expectations for delivery, accountability, collaboration, and professional growth.
• Oversee workload distribution, escalation models, on-call structures, staffing, and service continuity planning.
• Lead performance management activities including goal setting, coaching, development, and evaluations.
• Partner with peer managers in infrastructure, cloud, cybersecurity, service management, and support to ensure coordinated delivery and risk management.
• Ensure strong governance for incidents, changes, problems, configuration standards, security controls, and documentation.
• Oversee vendor and carrier relationships, support escalations, service reviews, and contractual/service performance discussions.
• Participate in budgeting, forecasting, lifecycle planning, and cost optimization for connectivity services.
• Translate strategy and roadmap priorities into executable team plans.
• Monitor and report on service health, risks, technical debt, capacity concerns, and improvement progress.
• Champion standardization, automation, operational maturity, and a strong customer-service culture.

Skills

Leadership

Stakeholder management

Enterprise networking

IT Service Management

Change management

Incident leadership

Communication skills

Team building

Education

Bachelor's degree

Job description

HDR is seeking an experienced connectivity and IT services leader to own the delivery and performance of enterprise connectivity services. You will direct a team of engineers, define priorities, and ensure service continuity while partnering with infrastructure, cloud, and security groups.

You will oversee governance, budgeting, and vendor relationships, translating roadmaps into executable plans and driving improvements across the organization.