Enterprise Deployment Lead: AI for Supply Chains

Pallet; New York (NY); On-site; USD 150,000 - 240,000; Full time

Benefits offered by this job

Health, Vision, and Dental benefits

Paid vacation

Life Insurance and Disability coverage

401k option; equity available

Parental leave

Job summary

Pallet is building AI Agents to transform the physical economy with end-to-end deployments for enterprise and mid-market customers. The Deployment Strategist owns deployments from discovery through go-live and long-term success, acting as the connective tissue between customers, engineers, product, and sales.

This high-ownership, client-facing role requires senior operators who thrive under pressure and ambiguity, with travel ~25% to meet major milestones.

Qualifications

• 6+ years in customer-facing roles (Product, Engagement, Consulting, Founder, etc.).
• Strong technical acumen: reason about workflows, APIs, and system behavior.
• Comfort operating in fast-moving, ambiguous environments.
• Excellent written and verbal communication skills.
• Experience managing multiple concurrent, high-stakes projects.
• Familiarity with LLMs, APIs, JSON.
• Strong Excel / PPT skills.
• SaaS experience.
• Basic SQL literacy.

Responsibilities

• Serve as the executive point of contact for customer deployments and long-term success.
• Lead customer discovery to understand workflows, constraints, and success criteria.
• Translate complex business processes into executable AI agent workflows.
• Partner with delivery engineers to validate assumptions and execute technically.
• Configure, test, and release agent configurations for customer use cases.
• Own deployment plans, timelines, risks, and stakeholder communication.
• Lead customer kickoffs, milestone reviews, and executive updates.
• Proactively manage scope changes, escalations, and expectation-setting.
• Improve and scale onboarding and deployment processes over time.
• Travel for key customer milestones (~25%).

Skills

Customer-facing experience

Technical acumen

Adaptability in ambiguity

Written and verbal communication

Project management

LLMs/APIs/JSON

Excel

SaaS experience

SQL literacy

Tools

Excel

PowerPoint

Job description

Pallet is building AI Agents to transform the physical economy with end-to-end deployments for enterprise and mid-market customers. The Deployment Strategist owns deployments from discovery through go-live and long-term success, acting as the connective tissue between customers, engineers, product, and sales.

This high-ownership, client-facing role requires senior operators who thrive under pressure and ambiguity, with travel ~25% to meet major milestones.