AI Agent Delivery Engineer for Production Deployments

Pallet; New York (NY); On-site; USD 135,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Vision & Dental benefits

Equity

Job summary

Pallet in New York is hiring a Software Engineer, Agent Delivery to deploy production AI agents inside large supply chain companies. You’ll join a cross-disciplinary team, design integrations, debug systems, and ship AI-powered workflows in real-world environments that are often fragmented and business-critical.

You’ll spend time with customer operators, engineers, and executives to understand workflows, own deployments from discovery through launch, and ensure reliability across diverse

Qualifications

• 1+ years of experience building and owning production systems in high-growth startups or similarly demanding environments.
• Strong experience working with APIs, integrations, authentication systems, and event-driven architectures.
• Proven ability to debug complex systems in production.
• Comfortable operating in ambiguous environments where documentation is incomplete, and requirements evolve quickly.
• Strong communication skills and the ability to build trust with technical and non-technical stakeholders.
• Experience working directly with customers is a strong plus
• Backend: Node + TypeScript on Encore.dev. Event-driven design with message passing and queues. Hosted on GCP

Responsibilities

• Lead high-impact customer deployments from problem definition through production, designing, prototyping, building, and deploying AI agents and workflows that change how work gets done and run reliably at scale.
• Embed in customer workflows and build relationships from ICs and operators up to executives, turning messy business requirements into clear technical solutions that solve the underlying problem, not just the first request.
• Make design decisions across agent behavior, application logic, data, evals, security, and reliability, and set the patterns for how Pallet agents are deployed in production.
• Connect Pallet agents to the systems, APIs, and data customers already rely on, working directly with their engineering and ops teams to get around technical constraints.
• Stay accountable after launch by debugging failures, evaluating and improving agent quality, and working with Engineering and Product to clear anything blocking a successful deployment.
• Turn what you learn in the field into reusable agents, integrations, evals, and frameworks, and bring recurring needs and product gaps back to Product and Engineering to shape the core platform.

Skills

Production systems

APIs & integrations

Production debugging

Ambiguous environments

Communication skills

Customer interaction

Tools

Node.js

TypeScript

Encore.dev

GCP

Next.js

React

Vercel

Datadog

Job description

Pallet in New York is hiring a Software Engineer, Agent Delivery to deploy production AI agents inside large supply chain companies. You’ll join a cross-disciplinary team, design integrations, debug systems, and ship AI-powered workflows in real-world environments that are often fragmented and business-critical.

You’ll spend time with customer operators, engineers, and executives to understand workflows, own deployments from discovery through launch, and ensure reliability across diverse