Enterprise Data Success Manager

Reltio, Inc.; California City (CA); Hybrid; USD 110,000 - 165,000; Full time

Job summary

Reltio, an SAP Company, is seeking a Customer Success Manager to drive adoption and retention for large enterprise customers. You will serve as the post-sale lead, applying deep product and industry knowledge to enable customers to realize maximum value from Reltio’s Context Intelligence Platform.

You will partner with sales and marketing to identify opportunities, manage health metrics, and guide customers through strategic success plans. A senior, consultative role focused on outcomes and ROI.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 5 years relevant work experience as a Technical CSM, Technical Account Manager or Success Architect in Enterprise Software space.
• Deep knowledge of cloud software solutions, master data management, data governance, data quality and analytics concepts, architecture and use cases.
• MBA or advanced degree.

Responsibilities

• Account management for large enterprise customers to help them gain value from Reltio as measured by retention, adoption, growth, and customer advocacy.
• Provide required visibility into Customer health by identifying adoption opportunities and retention risk to align internal teams around customer’s success.
• Build a comprehensive understanding of customers' business goals and objectives, crafting a strategic success plan that aligns with and supports the achievement of those goals.
• Document and review the success plan, provide guidance on the customer journey and use a consultative approach to help customers achieve their goals.
• Hold and grow a trusted advisor relationship with customer sponsors to ensure activities align with the customer's business case, strategy and goals.

Skills

Account management

Customer success

Relationship building

Strategic planning

ROI analysis

Education

Bachelor's degree or equivalent experience

MBA or advanced degree

Job description

Reltio, an SAP Company, is seeking a Customer Success Manager to drive adoption and retention for large enterprise customers. You will serve as the post-sale lead, applying deep product and industry knowledge to enable customers to realize maximum value from Reltio’s Context Intelligence Platform.

You will partner with sales and marketing to identify opportunities, manage health metrics, and guide customers through strategic success plans. A senior, consultative role focused on outcomes and ROI.