Enterprise Customer Success & Renewal Architect

Rubrik; United States; On-site; USD 165,000 - 247,000; Full time

Job summary

Rubrik is seeking a Customer Resilience Manager (CRM) to lead the post-sales journey for Enterprise Accounts in the US. You will serve as the primary Rubrik contact, drive adoption, ROI, and customer success, while coordinating with Sales, Engineering, and IT to meet business goals.

The role emphasizes leadership, proactive issue prevention, and strategic customer engagement at executive levels. A strong track record in customer success and escalation management is essential, with travel as

Qualifications

• Bachelor’s degree in a computer-related discipline preferred.
• 8+ years in customer success and/or technical account management in tech.
• Strong leadership, communication, and collaboration skills.

Responsibilities

• Own the post-sales journey for Enterprise Accounts and drive adoption.
• Coordinate with Sales, Marketing, Engineering, PM, and IT to ensure success.
• Manage escalations and provide proactive account management at a global level.
• Monitor accounts, drive renewal, and create cross-functional teams as needed.
• Deliver RCA and weekly reports, and ensure timely updates to stakeholders.

Skills

Leadership

Executive communication

Cross-functional collaboration

Customer success

Escalation management

Education

Bachelor's degree in a computer-related discipline

Job description

Rubrik is seeking a Customer Resilience Manager (CRM) to lead the post-sales journey for Enterprise Accounts in the US. You will serve as the primary Rubrik contact, drive adoption, ROI, and customer success, while coordinating with Sales, Engineering, and IT to meet business goals.

The role emphasizes leadership, proactive issue prevention, and strategic customer engagement at executive levels. A strong track record in customer success and escalation management is essential, with travel as