Enterprise Customer Success Program Lead

Mojo-Ai; Monroe (LA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Generous PTO

Job summary

Mojo AI is seeking a driven Customer Program Success Manager to own the full customer journey across enterprise accounts, from deployment to adoption, embedding Safety Mojo into client operations. This is not traditional account management; you will lead multi-stakeholder programs, coordinate across Engineering, Product, and Support, and drive measurable safety outcomes.

Location is onsite with regional clients in the U.S.; travel up to 50% and a salary range of $100,000–$130,000 plus a 5%

Qualifications

• 5–7 years in Customer Success, Program Management, or a related customer-facing role.
• Experience managing multi-stakeholder customer engagements with structured program approaches.
• Strong communication skills with operational leaders and diverse audiences.
• Organized and process-oriented with program management fundamentals.
• Early track record of driving customer outcomes and supporting account growth.
• Ability to work independently across multiple accounts in a fast-moving environment.
• Willingness to travel up to 50% with weekly onsite requirements.

Responsibilities

• Own the program end-to-end — governance cadences, master program plans, RAID logs.
• Lead deployment and adoption — drive implementations and adoption programs.
• Manage stakeholder relationships across frontline managers to operational leadership.
• Coordinate across Engineering, Product, and Support to align resources.
• Report with clarity — executive dashboards, status reports, and business reviews.
• Drive expansion — identify growth opportunities and collaborate with Sales on renewals.

Skills

Customer Success

Program Management

Stakeholder management

SaaS

Industrial/Safety verticals

Executive communication

Travel coordination

Job description

Mojo AI is seeking a driven Customer Program Success Manager to own the full customer journey across enterprise accounts, from deployment to adoption, embedding Safety Mojo into client operations. This is not traditional account management; you will lead multi-stakeholder programs, coordinate across Engineering, Product, and Support, and drive measurable safety outcomes.

Location is onsite with regional clients in the U.S.; travel up to 50% and a salary range of $100,000–$130,000 plus a 5%