Customer Program Manager, Louisiana

Mojo-Ai; Monroe (LA); Presencial; USD 100.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

401(k) with match

Generous PTO

Descripción de la vacante

Mojo AI is seeking a driven Customer Program Success Manager to own the full customer journey across enterprise accounts, from deployment to adoption, embedding Safety Mojo into client operations. This is not traditional account management; you will lead multi-stakeholder programs, coordinate across Engineering, Product, and Support, and drive measurable safety outcomes.

Location is onsite with regional clients in the U.S.; travel up to 50% and a salary range of $100,000–$130,000 plus a 5%

Formación

• 5–7 years in Customer Success, Program Management, or a related customer-facing role.
• Experience managing multi-stakeholder customer engagements with structured program approaches.
• Strong communication skills with operational leaders and diverse audiences.
• Organized and process-oriented with program management fundamentals.
• Early track record of driving customer outcomes and supporting account growth.
• Ability to work independently across multiple accounts in a fast-moving environment.
• Willingness to travel up to 50% with weekly onsite requirements.

Responsabilidades

• Own the program end-to-end — governance cadences, master program plans, RAID logs.
• Lead deployment and adoption — drive implementations and adoption programs.
• Manage stakeholder relationships across frontline managers to operational leadership.
• Coordinate across Engineering, Product, and Support to align resources.
• Report with clarity — executive dashboards, status reports, and business reviews.
• Drive expansion — identify growth opportunities and collaborate with Sales on renewals.

Conocimientos

Customer Success

Program Management

Stakeholder management

SaaS

Industrial/Safety verticals

Executive communication

Travel coordination

Descripción del empleo

Safety Mojo is the standard for modern safety management in high-risk industries, including construction and oil & gas. Through Safety Mojo—our enterprise-grade, AI-powered platform—we empower frontline safety professionals to mitigate risk and prevent incidents in real time. We recently closed a Series B and are on an exciting trajectory. Join us!

We are seeking a driven, organized Customer Program Success Manager (CPSM) to own the full customer journey across our enterprise accounts — from initial deployment through scaled, sustained adoption.

This is not a traditional account management role. You will serve as the primary program owner and trusted advisor, managing multi-stakeholder engagements as structured programs of work. You'll embed Safety Mojo into the core operations of your customers' organizations, drive measurable safety outcomes, and contribute to expansion opportunities within your book of business.

You won't just manage accounts — you'll build programs that save lives. If you want to operate at the highest level of enterprise customer success and do work that genuinely matters, this is the role for you.

What You'll Own

• Own the program end-to end — design and run governance cadences (steering committees, exec reviews, working sessions), maintain master program plans, and manage RAID logs across all active workstreams
• Lead deployment and adoption — drive implementations and build structured adoption programs that move customers from go-live to deeply embedded, organization-wide usage
• Manage stakeholder relationships — navigate multi-level customer organizations from frontline safety managers to operational leadership, serving as the primary point of contact and escalation for your accounts
• Coordinate across internal teams — align Engineering, Product, and Support to ensure the right resources are engaged at the right time; nothing falls through the cracks
• Report with clarity — deliver executive-ready dashboards, status reports, and business reviews that surface ROI, risks, and next steps for both customers and internal leadership
• Drive expansion — identify and develop growth opportunities within your accounts, partnering with Sales on renewals, upsells, and executive relationship development

What You Bring

• 5–7 years in Customer Success, Program Management, or a related customer-facing role — SaaS or industrial/safety verticals preferred
• Experience managing multi-stakeholder customer engagements with structured program or project management approaches
• Strong communication skills — comfortable presenting to operational leaders and adapting your style across different audiences
• Organized and process-oriented with a working knowledge of program management fundamentals (meeting cadences, action tracking, status reporting)
• Early track record of driving customer outcomes and supporting account growth
• Ability to work independently and stay organized across multiple accounts in a fast-moving environment
• Willingness to travel up to 50% of the time with weekly onsite requirements with major enterprise clients.

More Details

Division: Operations

Department: Customer Success

Reports To: Sr Director of Customer Success

Location: Onsite at regional client facilities

Role Type: Individual Contributor

Employment: Full-Time

Pay Type: Salaried, exempt

Pay Elements: Salary + Bonus

Compensation & Benefits

The base salary range and other applicable forms of compensation are listed below. Safety Mojo is committed to paying competitively. At the time of offer we’ll work with you to ensure you’re comfortable with actual compensation based on experience, skills, and location.

Base Pay: $100,000 to $130,000 per year

Variable Pay: A bonus of 5% of your annual salary will be prorated and payable quarterly for the achievement of certain milestones and metrics

Safety Mojo offers a strong combination of medical, dental, vision, life, disability, 401(k) with match, and generous PTO benefits. Please note that our medical insurance includes two options: traditional plan and HDHP with HSA with employer contributions.

Important Notes

EEOC & Inclusion

We are an equal opportunity employer and are committed to building an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.

American with Disabilities Act

We are committed to providing reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act. If you require assistance during the application or interview process, please let us know.

At-Will Employment

Employment with Mojo AI is at-will. This means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Background Check Requirement

Employment is contingent upon successful completion of a background check and verification of authorization to work in the United States.

Thank you for considering joining us at Safety Mojo as we work to create safer work environments in partnership with some of the world’s best companies!