Customer Program Manager, Louisiana

Safety Mojo; Louisiana (MO); On-site; USD 100,000 - 130,000; Full time

Job summary

Safety Mojo is seeking a results-driven professional to own and govern customer programs across high-stakes enterprise accounts. You will design governance cadences, drive adoption, and coordinate with Engineering, Product, and Support to ensure timely delivery and measurable outcomes.

You will manage multi-stakeholder engagements, communicate effectively with operational leaders, and pursue account growth while traveling up to 50% to major enterprise clients.

Qualifications

• 5–7 years in Customer Success, Program Management, or a related customer-facing role.
• Experience managing multi-stakeholder customer engagements with structured program management.
• Strong communication skills — comfortable presenting to operational leaders.
• Organized and process-oriented with a working knowledge of program management fundamentals.
• Early track record of driving customer outcomes and supporting account growth.
• Ability to work independently and stay organized across multiple accounts in a fast-moving environment.
• Willingness to travel up to 50% with weekly onsite requirements.

Responsibilities

• Own the program end to end — design and run governance cadences, maintain master program plans, and manage RAID logs across all active workstreams.
• Lead deployment and adoption — drive implementations and build structured adoption programs that move customers from go-live to deeply embedded usage.
• Manage stakeholder relationships — navigate multi-level customer organizations, serving as the primary point of contact and escalation.
• Coordinate across internal teams — align Engineering, Product, and Support to ensure resources are engaged at the right time.
• Report with clarity — deliver executive-ready dashboards, status reports, and business reviews that surface ROI, risks, and next steps.
• Drive expansion — identify and develop growth opportunities within accounts, partnering with Sales on renewals, upsells, and executive relationship development.

Skills

Customer Success

Program Management

Stakeholder Management

Communication

Organization & Process

Account Growth

Travel readiness

Independent Work

Job description

Mojo AI is the standard for modern safety management in high-risk industries, including construction and oil & gas. Through Safety Mojo—our enterprise-grade, AI-powered platform—we empower frontline safety professionals to mitigate risk and prevent incidents in real time. We recently closed a Series B and are on an exciting trajectory.

What You'll Own

• Own the program end-to end — design and run governance cadences (steering committees, exec reviews, working sessions), maintain master program plans, and manage RAID logs across all active workstreams
• Lead deployment and adoption — drive implementations and build structured adoption programs that move customers from go-live to deeply embedded, organization-wide usage
• Manage stakeholder relationships — navigate multi-level customer organizations from frontline safety managers to operational leadership, serving as the primary point of contact and escalation for your accounts
• Coordinate across internal teams — align Engineering, Product, and Support to ensure the right resources are engaged at the right time; nothing falls through the cracks
• Report with clarity — deliver executive-ready dashboards, status reports, and business reviews that surface ROI, risks, and next steps for both customers and internal leadership
• Drive expansion — identify and develop growth opportunities within your accounts, partnering with Sales on renewals, upsells, and executive relationship development

What You Bring

• 5–7 years in Customer Success, Program Management, or a related customer-facing role — SaaS or industrial/safety verticals preferred
• Experience managing multi-stakeholder customer engagements with structured program or project management approaches
• Strong communication skills — comfortable presenting to operational leaders and adapting your style across different audiences
• Organized and process-oriented with a working knowledge of program management fundamentals (meeting cadences, action tracking, status reporting)
• Early track record of driving customer outcomes and supporting account growth
• Ability to work independently and stay organized across multiple accounts in a fast-moving environment
• Willingness to travel up to 50% of the time with weekly onsite requirements with major enterprise clients.

More Details

• Division: Operations
• Department: Customer Success
• Reports To: Sr Director of Customer Success
• Location: Onsite at regional client facilities
• Role Type: Individual Contributor
• Employment: Full-Time
• Pay Type: Salaried, exempt
• Pay Elements: Salary + Bonus

Compensation & Benefits

Base Pay: $100,000 to $130,000 per year

Variable Pay: A bonus of 5% of your annual salary will be prorated and payable quarterly for the achievement of certain milestones and metrics

Safety Mojo offers a strong combination of medical, dental, vision, life, disability, 401(k) with match, and generous PTO benefits. Please note that our medical insurance includes two options: traditional plan and HDHP with HSA with employer contributions.

Important Notes

EEOC & Inclusion

We are an equal opportunity employer and are committed to building an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.

American with Disabilities Act

We are committed to providing reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act. If you require assistance during the application or interview process, please let us know.

At-Will Employment

Employment with Mojo AI is at-will. This means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Background Check Requirement

Employment is contingent upon successful completion of a background check and verification of authorization to work in the United States.

Thank you for considering joining us at Safety Mojo as we work to create safer work environments in partnership with some of the world’s best companies!