Enterprise Customer Program Manager - Adoption & Growth

Safety Mojo; Louisiana (MO); On-site; USD 100,000 - 130,000; Full time

Job summary

Safety Mojo is seeking a results-driven professional to own and govern customer programs across high-stakes enterprise accounts. You will design governance cadences, drive adoption, and coordinate with Engineering, Product, and Support to ensure timely delivery and measurable outcomes.

You will manage multi-stakeholder engagements, communicate effectively with operational leaders, and pursue account growth while traveling up to 50% to major enterprise clients.

Qualifications

• 5–7 years in Customer Success, Program Management, or a related customer-facing role.
• Experience managing multi-stakeholder customer engagements with structured program management.
• Strong communication skills — comfortable presenting to operational leaders.
• Organized and process-oriented with a working knowledge of program management fundamentals.
• Early track record of driving customer outcomes and supporting account growth.
• Ability to work independently and stay organized across multiple accounts in a fast-moving environment.
• Willingness to travel up to 50% with weekly onsite requirements.

Responsibilities

• Own the program end to end — design and run governance cadences, maintain master program plans, and manage RAID logs across all active workstreams.
• Lead deployment and adoption — drive implementations and build structured adoption programs that move customers from go-live to deeply embedded usage.
• Manage stakeholder relationships — navigate multi-level customer organizations, serving as the primary point of contact and escalation.
• Coordinate across internal teams — align Engineering, Product, and Support to ensure resources are engaged at the right time.
• Report with clarity — deliver executive-ready dashboards, status reports, and business reviews that surface ROI, risks, and next steps.
• Drive expansion — identify and develop growth opportunities within accounts, partnering with Sales on renewals, upsells, and executive relationship development.

Skills

Customer Success

Program Management

Stakeholder Management

Communication

Organization & Process

Account Growth

Travel readiness

Independent Work

Job description

Safety Mojo is seeking a results-driven professional to own and govern customer programs across high-stakes enterprise accounts. You will design governance cadences, drive adoption, and coordinate with Engineering, Product, and Support to ensure timely delivery and measurable outcomes.

You will manage multi-stakeholder engagements, communicate effectively with operational leaders, and pursue account growth while traveling up to 50% to major enterprise clients.