Senior Enterprise CS Lead — AI-Driven Logistics ROI

Greythr

United States, Northern America, Americas

Remote

USD 140,000 - 190,000

Full time

5 days ago

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Job summary

Mojro, an AI-powered logistics optimization platform, is hiring a Senior Customer Success Manager for North America. You will own a defined book of six-figure ACV accounts, leading post-sale rollout, adoption, and measurable value realization across PlanWyse and ExecuteWyse. You will manage renewals, expansions, and executive relationships with VP/SVP sponsors.

You will operate in a remote U.S. capacity with travel up to 30–40% for onboarding, reviews, and on-site rollout support, reporting to

Qualifications

6–10 years of enterprise B2B SaaS Customer Success or Implementation experience.
Proven retention & expansion track record in enterprise accounts.
Freight & transportation planning domain knowledge: VRP, load planning, TMS ecosystem.
Executive relationship management with VP/SVP level stakeholders.
Structured onboarding/project management skills for multi-stakeholder rollouts.
Data fluency to build KPI dashboards and value narratives.

Responsibilities

Own post-sale rollout end-to-end from kickoff to go-live for six-figure accounts.
Define and track KPI baselines and success criteria per account; report ROI.
Lead renewal preparation and expansion discussions in partnership with sales.
Maintain account health views focusing on adoption, sentiment, and executive sponsorship.
Collaborate with product/engineering to relay customer feedback and influence roadmap.