Enterprise Customer Success Manager & Team Leader

LogicGate; Bellevue (WA); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

LogicGate is seeking a Manager of Customer Success in the Bellevue, WA or Chicago, IL area. You will lead a high-performing CS team, shepherd enterprise renewals, and mitigate churn while expanding value from our Risk Cloud platform.

This role requires shaping a culture of accountability, coaching, and strategic account engagement across US and UK customers, including travel up to 50% to maintain relationships and drive outcomes.

Qualifications

• 5+ years of experience in customer success, account management, or an enterprise client-facing role within the B2B SaaS ecosystem.
• 2+ years of formal people management or dedicated team leadership experience with direct accountability for team-level retention, forecasting, and coaching outcomes.
• Experience working within a highly configurable low-code/no-code SaaS environment serving risk, compliance, or security practitioners.
• Demonstrated ability and passion for developing individual contributors and driving results through regular feedback, career pathing, and effective performance management.

Responsabilités

• Lead, mentor, and develop a team of Customer Success Managers across both the United States and the United Kingdom.
• Own team-level renewal, retention, and expansion performance metrics and forecast accuracy.
• Provide escalation support and coach CSMs on navigating complex enterprise accounts with executives.
• Develop and scale internal playbooks, processes, and retention strategies to improve outcomes.
• Set and cascade OKRs; align team targets with company objectives and growth plans.
• Collaborate with Sales, Implementation Services, and Product teams to ensure smooth handoffs and feedback loops.
• Advocate for AI-enabled workflows and leverage Risk Cloud capabilities to improve daily operations and customer value.

Connaissances

Customer Success

Leadership

Enterprise SaaS

Coaching

Forecasting

Formation

Bachelor's degree

Description du poste

LogicGate is seeking a Manager of Customer Success in the Bellevue, WA or Chicago, IL area. You will lead a high-performing CS team, shepherd enterprise renewals, and mitigate churn while expanding value from our Risk Cloud platform.

This role requires shaping a culture of accountability, coaching, and strategic account engagement across US and UK customers, including travel up to 50% to maintain relationships and drive outcomes.