AI-Driven GRC Implementation Lead

LogicGate; Chicago (IL); Hybrid; USD 95,000 - 115,000; Full time

Benefits offered by this job

Health & Wellbeing

Time Off & Holidays

Career Development

Job summary

LogicGate is seeking an Implementation Services Manager for Chicago, IL or Bellevue, WA (Hybrid). You will own customer onboarding end-to-end and manage multiple complex implementations across mid-market and enterprise clients, collaborating with Sales, Solution Engineering, Customer Success, and Product to optimize risk platform adoption.

In this role, you’ll configure Risk Cloud for custom enterprise needs, drive timely delivery, and articulate value with executives.

Qualifications

• 3+ years of experience in technical consulting, software implementation, enterprise project management, or a closely adjacent client-facing role.
• Ability to manage multiple large, concurrent technical implementation projects with quality and timelines.
• Strong technical acumen and comfort with visual configuration in low-code/no-code platforms.
• Intermediate to advanced proficiency in Excel or similar data tools for data migrations and system logic.
• Excellent written and verbal communication with executive stakeholders.

Responsibilities

• Own end-to-end onboarding for new customers from kickoff through rollout.
• Manage multiple concurrent implementations with milestone tracking and risk mitigation.
• Lead discovery to document client business requirements and map workflows.
• Consult with customers to design tailored implementation strategies and quick wins.
• Configure Risk Cloud applications to meet complex enterprise needs.
• Track project delivery time and utilization data to align with schedules.
• Build strong relationships across customer teams and executives.
• Collaborate with Sales, Solution Eng., Customer Success, and Product to smooth handoffs.
• Advise on AI capabilities to accelerate risk assessments and automate evidence collection.

Skills

Project management

Executive communication

Stakeholder management

Low-code/no-code

Data analysis Excel

Tools

Jira

Asana

Gainsight

Catalyst

Totango

Job description

LogicGate is seeking an Implementation Services Manager for Chicago, IL or Bellevue, WA (Hybrid). You will own customer onboarding end-to-end and manage multiple complex implementations across mid-market and enterprise clients, collaborating with Sales, Solution Engineering, Customer Success, and Product to optimize risk platform adoption.

In this role, you’ll configure Risk Cloud for custom enterprise needs, drive timely delivery, and articulate value with executives.