Senior Manager, Enterprise Customer Success

LogicGate

Chicago (IL)

Hybrid

USD 115,000 - 145,000

Full time

2 days ago

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Benefits offered by this job

Equity

Health benefits

Paid time off

Learning & development

Job summary

LogicGate, the leading AI GRC platform, is seeking a Manager of Customer Success to drive engagement and coach a high-performing team across the United States and the United Kingdom. You will oversee renewal, retention, and expansion metrics while guiding strategic account engagements and cross-functional collaboration.

The role requires up to 50% travel and a hybrid work setup from Chicago HQ or Bellevue. You will empower clients to maximize value from Risk Cloud and lead with an

Qualifications

5+ years of experience in customer success, account management, or an enterprise client-facing role within the B2B SaaS ecosystem.
2+ years of formal people management or dedicated team leadership experience with direct accountability for retention, forecasting, and coaching outcomes.
Experience working in a highly configurable low-code/no-code SaaS environment serving risk, compliance, or security practitioners.

Responsibilities

Lead, mentor, and develop a team of Customer Success Managers across the United States and the United Kingdom.
Own team-level renewal, retention, and expansion performance metrics and forecasts.
Coach CSMs on navigating complex commercial conversations with executive stakeholders.

Skills

People leadership

Customer success

Enterprise SaaS

Coaching

Stakeholder navigation

Tools

Planhat

Salesforce

Job description

The role requires up to 50% travel and a hybrid work setup from Chicago HQ or Bellevue. You will empower clients to maximize value from Risk Cloud and lead with an

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