AI-Powered Digital Customer Success Manager

Sigma Computing; New York (NY); On-site; USD 100,000 - 118,000; Full time

Benefits offered by this job

Equity

Flexible time off

Commuter benefits

401k

Job summary

Sigma Computing is hiring a Digital Customer Success Manager to own a high-volume mid-market portfolio from our New York office. You will drive adoption of Sigma's AI-enabled analytics platform, collaborate with Sales, Support, and Product, and surface expansion opportunities while mitigating churn with data-driven actions.

You will lead onboarding, training, and enablement programs, monitor health dashboards, and develop scalable playbooks to improve time-to-value for customers working with

Qualifications

• 4+ years of customer success experience in SaaS with a mid-market portfolio.
• Ability to analyze customer usage data and translate insights into actions.
• Experience with CS platforms (Gainsight, Vitally, Totango) and analytics workflows.
• Experience building scalable CS processes and playbooks.

Responsibilities

• Manage a high-volume portfolio of mid-market accounts through scalable engagement models, delivering a consistent, high-quality customer experience at scale.
• Drive rapid time-to-value through efficient coordination of onboarding, training, and enablement programs.
• Monitor customer health dashboards and use adoption and usage signals to identify churn risk and expansion readiness.
• Apply cohort analysis and customer segmentation to identify trends and optimize engagement strategies.
• Develop and deliver targeted customer communications that enable self-service success and reduce direct touchpoints.
• Conduct focused customer meetings tied to outcomes: risk mitigation, expansion, or renewal.
• Use deep product knowledge to drive adoption of Sigma's features and identify upsell opportunities.
• Collaborate with Sales, Support, and Product to ensure clean handoffs and fast issue resolution.
• Contribute to scalable playbooks, templates, and resources for the CS team.

Skills

Customer success

SaaS

High-volume portfolio management

Data analysis

Communication

Education

Bachelor's degree in Business, Computer Science, or related field

Tools

Gainsight

Vitally

Totango

Salesforce

Job description

Sigma Computing is hiring a Digital Customer Success Manager to own a high-volume mid-market portfolio from our New York office. You will drive adoption of Sigma's AI-enabled analytics platform, collaborate with Sales, Support, and Product, and surface expansion opportunities while mitigating churn with data-driven actions.

You will lead onboarding, training, and enablement programs, monitor health dashboards, and develop scalable playbooks to improve time-to-value for customers working with