Enterprise Customer Success Manager — Security & Growth (Remote)

Chainguard; United States; On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Flexible & Remote‑First Culture

Stock options

100% Covered Health Insurance

Flexible Time Off

18 Weeks Paid Parental Leave

Job summary

Chainguard is seeking a Customer Success Manager for our Enterprise segment, primarily remote in the United States. You will serve as the post‑sales main contact for enterprise customers, guiding onboarding, implementation, and adoption while coordinating with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to ensure value realization.

You will build relationships with multiple stakeholder levels, drive renewals and expansion, and advocate for customer needs.

Qualifications

• 3+ years in enterprise, customer-facing roles coordinating with technical and business teams.
• Strong domain knowledge in security, DevSecOps, or related fields is a plus.
• Ability to own a customer portfolio with autonomy and drive outcomes.

Responsibilities

• Lead onboarding, implementation, and adoption for Enterprise customers.
• Partner with Solutions Architects, Technical Support, Product Management, Engineering, and Sales.
• Maintain day-to-day relationship with customers and drive time-to-value.
• Advocate for customer needs within internal teams and manage escalations.
• Develop hands-on knowledge of Chainguard to optimize customer usage.
• Collaborate on training with Edu team to educate customers on features and security principles.

Skills

Enterprise CS

Cross-functional collaboration

Autonomy

Change management

Emotional intelligence

Strategic thinking

Job description

Chainguard is seeking a Customer Success Manager for our Enterprise segment, primarily remote in the United States. You will serve as the post‑sales main contact for enterprise customers, guiding onboarding, implementation, and adoption while coordinating with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to ensure value realization.

You will build relationships with multiple stakeholder levels, drive renewals and expansion, and advocate for customer needs.