Enterprise Customer Success Manager - Financial Services

Creatio; Indiana; On-site; USD 90,000 - 130,000; Full time

Job summary

Creatio is seeking an Enterprise Customer Success Manager to nurture strategic customers across the North American market. The candidate should be based on the U.S. East Coast, with Central Time considered.

You will act as trusted advisor to C-level executives, ensure successful implementation, drive value realization, and minimize churn while expanding the customer's footprint in banks, credit unions, and financial services clients.

Qualifications

• Minimum 3+ years of B2B account management or project management with enterprise accounts in USA.
• Experience with CRM, BPM, LC/NC solutions preferred.
• Excellent English and executive-level communication skills.
• Desire to learn and adapt quickly in a changing market environment.
• Customer-centric expert with a track record in delivering customer success.

Responsibilities

• Maintain and grow relationships with strategic customers in the Corporate & Enterprise segment across the USA.
• Act as trusted advisor to assigned accounts, engaging with C-level executives.
• Audit delivery processes in implementation projects, flag early issues.
• Help customers achieve desired outcomes and high ROI.
• Grow customer portfolio through cross-sell and up-sell while reducing churn.
• Maintain higher-than-industry-average NPS.

Skills

Executive communication

CRM experience

Enterprise accounts

US market knowledge

Tools

CRM software

BPM tools

Job description

Creatio is seeking an Enterprise Customer Success Manager to nurture strategic customers across the North American market. The candidate should be based on the U.S. East Coast, with Central Time considered.

You will act as trusted advisor to C-level executives, ensure successful implementation, drive value realization, and minimize churn while expanding the customer's footprint in banks, credit unions, and financial services clients.