Enterprise Customer Success Manager — Growth & Retention

Radar

New York (NY)

Hybrid

USD 130,000 - 160,000

Full time

8 days ago

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Benefits offered by this job

Stock options

401(k) plan with 4% match

HQ in Flatiron, NYC

Top-notch equipment

Catered lunches

Unlimited PTO

Health, dental, and vision insurance

Job summary

Radar in New York City is seeking a Customer Success Manager / Enterprise Customer Success Manager to manage Fortune 500 and high-growth startup customers, driving growth and retention across those relationships.

You’ll own the customer lifecycle end-to-end, from implementation and value realization through renewals and expansions, with autonomy to identify opportunities and drive outcomes across your book of business.

Qualifications

1+ years of SaaS customer success experience in a high-growth environment.
Ability to coordinate internal/external resources to achieve target outcomes.
Clear communicator who can simplify complex concepts for stakeholders.
Highly organized across multiple accounts, projects, deadlines, and priorities.
Curious, collaborative, resilient, and fast-moving CS mindset.

Responsibilities

Own onboarding and implementation for new customers.
Drive adoption, retention, and expansion by building strong customer relationships and delivering maximum value.
Identify growth opportunities and execute them to deliver results for customers.
Stay ahead of risk by proactively spotting issues and proposing solutions.
Be the voice of the customer, feeding feedback to CS, Product and Engineering.