Customer Success Manager / Enterprise Customer Success Manager

Radar Labs; New York (NY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Stock options

401(k) with 4% match

New HQ in Flatiron, NYC

Top-notch equipment

Catered lunches

Unlimited PTO

Health, dental, and vision insurance ;

12 weeks of paid parental leave

Commuter and fitness benefits

Job summary

Radar Labs in New York City is seeking a Customer Success Manager to lead Fortune 500 and high-growth startup relationships, driving growth and retention across the portfolio.

You will own end-to-end lifecycle from implementation to renewal, uncovering opportunities and delivering value with Radar’s platform, while partnering with customers and internal teams to maximize outcomes.

Qualifications

• 1+ years of SaaS customer success experience.
• Strong ability to identify customer objectives and coordinate resources.
• Clear, confident communicator who builds trusted relationships with technical and executive stakeholders.
• Ability to translate complex technical concepts into simple, valuable client insights.
• Highly organized and reliable across multiple accounts, projects, and deadlines.
• Goal-oriented, proactive with a bias toward action and results.
• Curious, collaborative, resilient, and able to operate in a fast-moving CS team.

Responsibilities

• Own onboarding and implementation for new customers to reach value quickly.
• Drive adoption, retention, and expansion by building strong customer relationships and delivering maximum value.
• Identify growth opportunities, manage execution, and translate them into measurable results for customers.
• Monitor risk across the book of business, proactively address issues, and keep customers progressing.
• Represent the voice of the customer internally, sharing feedback with CS, Product, and Engineering to influence roadmaps.

Skills

SaaS experience

Customer relationships

Communication skills

Organizational skills

Proactive mindset

Job description

About Radar

Radar is the global leader in geolocation, with geofencing SDKs, maps APIs, and AI-enabled solutions for marketing, fraud, and operations teams.

Why is Radar the best place to work?

• We're trusted by some of the world's best companies, from high-growth startups to the Fortune 500.

• We operate at incredible scale, processing over 1 billion API calls per day from hundreds of millions of devices.

• We've raised $85.5M from world-class investors, including Accel and Insight Partners.

• We have a high-performance culture with ambitious, entrepreneurial teammates in every role.

• We recently moved into a new office in Flatiron, Manhattan.

• We were named a top 10 best place to work in NYC by Crain's.

About the role

We’re hiring a Customer Success Manager / Enterprise Customer Success Manager to manage our growing Fortune 500 and high-growth startup customer base, driving growth and retention across those relationships.

You’ll own the customer lifecycle end-to-end, from implementation and value realization through renewals and expansion, with lots of autonomy to identify opportunities, solve problems, and drive outcomes across your book of business.

You’ll be a trusted partner to customers, helping them uncover new ways to use Radar and drive more value from the platform.

You’ll report to our VP of Customer Success and be based in our Flatiron (NYC) headquarters. We work from the office Monday through Thursday, with flexibility to work remotely on Fridays.

What you'll do

• Own onboarding and implementation for new customers, helping them get to value quickly.

• Drive adoption, retention, and expansion by building strong customer relationships by building strong relationships and delivering maximum value with our product offering

• Creatively identify new growth opportunities, manage the execution, and help customers turn them into results.

• Stay ahead of risk across your book of business, proactively spotting issues, proposing solutions, and keeping customers moving forward.

• Be the voice of the customer internally, bringing clear feedback and insights into CS, Product, and Engineering to help shape what we build next.

Who you are

• 1+ years of SaaS customer success experience, ideally in a high-growth environment

• Strong at identifying customer objectives and coordinating internal and external resources to achieve target outcomes.

• A clear, confident communicator who can build trusted relationships with both technical teams and executive stakeholders

• Able to make complex technical concepts simple, relevant, and valuable to the customer

• Highly organized and reliable across multiple accounts, projects, deadlines, and priorities

• Goal-oriented and proactive, with a strong bias toward action and results

• Curious, collaborative, resilient, and excited to operate in a fast-moving CS team

Nice to have

• Experience owning commercial discussions (i.e., renewals and expansions)

Who you’ll work with

• Lily Zalla, VP of Customer Success

• Carly Pietrobono, Chief Customer Officer

• Kate Stolzer, Director of Customer Success

• Our Sales and Solution Engineering teams

• Our Engineering and Product teams

What we offer

• Competitive salary

• Meaningful stock options in a fast-growing company

• 401(k) plan with 4% match

• New HQ in Flatiron, NYC

• Top-notch equipment

• Catered lunches

• Unlimited PTO

• Health, dental, and vision insurance with 100% coverage for employees

• 12 weeks of paid parental leave

• Commuter and fitness benefits

We'll share full details of our benefits package at the offer stage. Benefits may vary by location.

Radar is an equal opportunity employer and does not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law.