Enterprise Customer Success Manager, Commercial — Remote

Birdeye; Dallas (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

100% Employer-paid health plans

Flexible PTO

401(k) with company match

Flexible work from home options

Maternity & Paternity Leave

Job summary

Birdeye in Dallas, TX is looking for a Customer Success Manager to lead and expand its commercial client base. You will be responsible for onboarding new users, training them on the platform, and ensuring they achieve maximum value.

With a strong background in B2B account management and excellent communication skills, you will create tailored strategies to meet clients' needs. The role requires a bachelor's degree and experience in SaaS, emphasizing customer satisfaction and retention.

Join Birdeye to work in a dynamic environment with great benefits such as flexible PTO and employer-paid health plans.

Qualifications

• 3+ years in B2B account management or professional services.
• Experience with online subscription/SaaS products is essential.
• Ability to manage and grow enterprise customer relationships.

Responsibilities

• Manage and grow the client base for Birdeye.
• Conduct onboarding, training, and account management.
• Ensure customer success and satisfaction with the platform.

Skills

Customer Experience Expertise

Strong Communication Skills

Technical Aptitude with SaaS

Project Management

Education

Bachelor’s degree in relevant field

Tools

CRM Software

SaaS Platforms

Job description

Birdeye in Dallas, TX is looking for a Customer Success Manager to lead and expand its commercial client base. You will be responsible for onboarding new users, training them on the platform, and ensuring they achieve maximum value.

With a strong background in B2B account management and excellent communication skills, you will create tailored strategies to meet clients' needs. The role requires a bachelor's degree and experience in SaaS, emphasizing customer satisfaction and retention.

Join Birdeye to work in a dynamic environment with great benefits such as flexible PTO and employer-paid health plans.