Enterprise Customer Success Manager — Data Platform (Remote)

Destiny Consultancy Services; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Explorium is seeking an Enterprise Customer Success Manager to own relationships with our enterprise customers from day one of their contracts through renewal and beyond as they leverage our data science platform.

You will align customer needs with the Explorium platform, coordinate with product, data acquisition, IT, legal, operations, sales and marketing teams, and drive renewals and onboarding for customers across industries.

Responsibilities

• Become an expert on Explorium’s solutions.
• Align customer needs with Explorium’s platform.
• Develop and improve workflows and solutions for the toughest problems faced by customers of all sizes in a variety of industries using a new type of data discovery platform that you’re going to help build.
• Work directly with our product, data acquisition, IT, legal, operations, sales & marketing teams, and our CEO to improve our customer experience.
• Own renewals and upsells for new and existing customers.
• Facilitate customer onboarding and implementation alongside our Customer Success Architect (Implementation) team.
• Troubleshoot customer issues by identifying blockers for our customers and collaborating with product and data teams to remove them.
• Act as a liaison between Account Executives, internal product teams, and the customer.
• Monitor customer health and product utilization by tracking key indicators.
• Maintain up-to-date information in Salesforce.com.

Job description

Explorium is seeking an Enterprise Customer Success Manager to own relationships with our enterprise customers from day one of their contracts through renewal and beyond as they leverage our data science platform.

You will align customer needs with the Explorium platform, coordinate with product, data acquisition, IT, legal, operations, sales and marketing teams, and drive renewals and onboarding for customers across industries.