Enterprise Customer Success Manager Data Integration Growth

Evlo AI; Austin (TX); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Evlo AI is seeking a Customer Success Manager to own a portfolio of mid-market and enterprise SaaS accounts post-sale, driving onboarding, adoption, retention, and expansion revenue for our data-integration platform used by technical and business teams.

The role sits at the center of a well-funded revenue organization, working with product and engineering on customer feedback loops and carrying both retention and expansion quotas.

Qualifikationen

• 3–6 years in customer success, account management, or solutions consulting at a B2B SaaS company.
• Experience managing a renewal or expansion quota with measurable net retention results.
• Comfortable discussing technical concepts (APIs, data pipelines, SSO, integrations) with engineering stakeholders.
• Hands-on with Gainsight, Salesforce, and product analytics tools (Amplitude, Pendo, or similar).
• Strong presentation and executive communication skills; track record running QBRs and multi-stakeholder relationships.
• Bachelor's degree in business, computer science, or a related field, or equivalent practical experience.
• Bonus: experience at a data or integration-focused SaaS company; familiarity with SQL; prior AE or solutions engineering background

Aufgaben

• Own a book of 25-40 enterprise accounts, driving onboarding, adoption, and time-to-value from kickoff through renewal
• Build and execute account plans tied to customer business outcomes, with clear success metrics and quarterly executive business reviews
• Monitor product usage and health scores in Gainsight to identify risk early and run structured save plays on at-risk accounts
• Drive renewal and expansion motions in partnership with account executives, hitting a 95%+ net retention target
• Serve as the voice of the customer to product and engineering, turning feedback into prioritized roadmap input
• Run technical and business onboarding sessions with customer admins, data engineers, and analytics teams
• Maintain accurate account records, forecasts, and QBR decks in Salesforce

Kenntnisse

Account management

Renewal/expansion experience

Executive communication

Presentation skills

APIs, data pipelines, SSO

SQL

Ausbildung

Bachelor's degree in business, CS, or related field

Tools

Gainsight

Salesforce

Amplitude

Pendo

Jobbeschreibung

Evlo AI is seeking a Customer Success Manager to own a portfolio of mid-market and enterprise SaaS accounts post-sale, driving onboarding, adoption, retention, and expansion revenue for our data-integration platform used by technical and business teams.

The role sits at the center of a well-funded revenue organization, working with product and engineering on customer feedback loops and carrying both retention and expansion quotas.