Account Manager, Commercial

Birdeye; Dallas (TX); À distance; USD 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Employer-paid health plans

Flexible PTO

401(k) with company match

Remote-friendly / Work from home

Maternity & Paternity Leave

Birds Employee Resource Group

Résumé du poste

Birdeye is seeking an Account Manager, Commercial in a remote-capable role. You will drive renewals and expansion with mid-size brands, leveraging SaaS and AI-enabled customer experience solutions.

The position emphasizes consultative selling, strong relationship-building, and strategic account planning across multiple industries. You will collaborate with Customer Success, Growth, and Marketing to identify white space and prioritize growth opportunities while maintaining a precise CRM-driven

Qualifications

• 3+ years of account management experience in SaaS sales.
• Proven track record in renewals and expansion sales.
• Strong written, verbal and presentation skills.

Responsabilités

• Achieve and exceed monthly pipeline and sales targets via renewals and expansion.
• Collaborate with Customer Success to identify white space opportunities and present account plans to leadership.
• Work with Growth and Marketing to identify and prioritize accounts for growth.
• Maintain pipeline in CRM with accurate notes.
• Prospect and request referrals within existing accounts.
• Help craft sales playbooks.

Connaissances

Account management

SaaS sales

Renewals

Relationship building

CRM tools

Outils

Outreach

SalesLoft

Description du poste

Account Manager, Commercial at Birdeye in Dallas, TX

Account Management Hourly, full-time REMOTE

Description

Birdeye builds AI coworkers for multi-location brands. Jay for marketing, Myna for operations, and Robin for customer experience orchestrate AI agents to win AI visibility, book appointments, and drive consistent CX at every location. They run on BirdAI, the Agent OS built on 13 years of multi-location data infrastructure and 3,000+ integrations. BirdAI consolidates every signal, reasons with industry, brand and location context, and acts autonomously or with a human in the loop. Birdeye is trusted by the world's largest multi-location brands across healthcare, dental, restaurants, financial services, auto, retail, and property management. G2 ranks Birdeye #1 in Enterprise Multi-Location Marketing Platforms and named it to the 2026 Best Agentic AI Products list. Learn more at birdeye.com .

About the role

We’re looking for an Account Manager who has a proven track record of exceeding quota via renewals and expansion sales. You should have experience with consultative sales processes, selling SaaS /AI (ideally Customer Experience and Presence Management) and working with mid-size companies, across a variety of industries. In your previous roles, you should have experience preparing and negotiating renewals, rightsizing existing contracts based on usage and revised pricing models, and legal/procurement negotiations.

Your ability to strategically build relationships at all levels comes from excellent account planning, solid listening skills, and being able to communicate the personal and business value of our product. You also have a strong understanding of success metrics including product adoption, contract renewal attainment, and overall growth of your account base.

What you'll do

• Achieve and consistently exceed monthly pipeline and sales targets via account renewals and expansion
• Collaborating with Customer Success to identify white space opportunities, while developing and confidently presenting account plans to our senior leadership.
• Work with the Growth and Marketing teams to identify and prioritize the best accounts for growth.
• Consistently build and deliver an accurate pipeline via CRM, including clear and concise notes.
• Comfort in prospecting and asking for referrals in the existing Account base.
• Help craft our sales playbooks.

Desired

• Experience with digital marketing
• You prefer building rapport with customers over annoying, aggressive sales tactics

Qualifications

• 3+ years of relevant account management experience
• 3+ years of SaaS sales cycle experience
• Excellent written, verbal and presentation skills
• Well organized with effective activity and time management skills
• Understanding of strategic account planning and identifying white space opportunities
• Experience with CRM and sales productivity tools like Outreach or SalesLoft
• Be a team player, you enjoy getting your hands dirty when needed
• You LOVE work as much as we do and can dedicate your life to this while it gets off the ground

Why You’ll Join Us

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.

Benefits

• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!