Account Manager, Commercial

Birdeye; United States; À distance; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health insurance

Flexible PTO

401(k) with company match

Remote-friendly work from home

Parental leave

Résumé du poste

Birdeye is seeking an Account Manager who consistently exceeds quota through renewals and expansion in a SaaS environment. You will engage mid-size companies across various industries and negotiate renewals, pricing, and contracts, building strong relationships at all levels.

You will collaborate with Customer Success and Growth to identify white space, prioritize accounts, and present strategic plans to senior leadership. Strong communication and planning skills are essential.

Qualifications

• 3+ years of relevant account management experience.
• 3+ years of SaaS sales cycle experience.
• Excellent written, verbal and presentation skills.
• Well organized with effective activity and time management skills.
• Experience with CRM and sales productivity tools.

Responsabilités

• Achieve and exceed monthly pipeline and sales targets via account renewals and expansion.
• Collaborate with Customer Success to identify white space opportunities and present account plans to senior leadership.
• Work with Growth and Marketing to identify and prioritize accounts for growth.
• Maintain and deliver an accurate pipeline in CRM with clear notes.
• Prospect and request referrals within the existing account base.
• Help craft our sales playbooks.

Connaissances

Account management

SaaS sales

CRM proficiency

Communication skills

Outils

Outreach

SalesLoft

Description du poste

About the role

We’re looking for an Account Manager who has a proven track record of exceeding quota via renewals and expansion sales. You should have experience with consultative sales processes, selling SaaS /AI (ideally Customer Experience and Presence Management) and working with mid-size companies, across a variety of industries. In your previous roles, you should have experience preparing and negotiating renewals, rightsizing existing contracts based on usage and revised pricing models, and legal/procurement negotiations.

Your ability to strategically build relationships at all levels comes from excellent account planning, solid listening skills, and being able to communicate the personal and business value of our product. You also have a strong understanding of success metrics including product adoption, contract renewal attainment, and overall growth of your account base.

What you’ll do

• Achieve and consistently exceed monthly pipeline and sales targets via account renewals and expansion
• Collaborating with Customer Success to identify white space opportunities, while developing and confidently presenting account plans to our senior leadership.
• Work with the Growth and Marketing teams to identify and prioritize the best accounts for growth.
• Consistently build and deliver an accurate pipeline via CRM, including clear and concise notes.
• Comfort in prospecting and asking for referrals in the existing Account base.
• Help craft our sales playbooks.

Desired

• Experience with digital marketing
• You prefer building rapport with customers over annoying, aggressive sales tactics

Qualifications

• 3+ years of relevant account management experience
• 3+ years of SaaS sales cycle experience
• Excellent written, verbal and presentation skills
• Well organized with effective activity and time management skills
• Understanding of strategic account planning and identifying white space opportunities
• Experience with CRM and sales productivity tools like Outreach or SalesLoft
• Be a team player, you enjoy getting your hands dirty when needed
• You LOVE work as much as we do and can dedicate your life to this while it gets off the ground

Why You’ll Join Us

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don’t just set goals – we surpass them. We’re a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don’t just talk about making a difference – we make it happen.

Benefits

• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded “Birds”
• Abundant opportunities that come with a dynamic and fast-growing organization!