Enterprise Customer Success Manager — AI & Workflow Outcomes

Airtable; United States; Remote; USD 115,000 - 149,000; Full time

Job summary

Airtable is seeking a Customer Success Manager to own post-sales outcomes for a portfolio of enterprise customers, guiding onboarding through renewal as they adopt Airtable and our AI capabilities.

You will partner closely with Account Executives, drive onboarding within 90 days with governance and best practices, and lead data-driven reviews to demonstrate ROI and growth opportunities across your accounts.

Qualifications

• 5+ years of enterprise customer success, account management, or technical roles in B2B SaaS.
• Proven ability to drive onboarding, adoption, retention, and expansion.
• Experience managing multi-stakeholder enterprise relationships.

Responsibilities

• Serve as the post-sales owner for enterprise accounts and guide customers to the right Airtable team when needed.
• Lead onboarding excellence and mutual planning to launch core workflows within 90 days.
• Build joint success plans focused on AI adoption, ROI, and operational efficiency.
• Lead executive reviews and data-driven ROI assessments to surface risk and growth.
• Develop champions across accounts to sustain ongoing adoption and expansion.
• Deliver enablement sessions and governance discussions including license planning.

Skills

Enterprise customer success

Account management

Solutions consulting

Technical account management

B2B SaaS

Workflow automation

Job description

Airtable is seeking a Customer Success Manager to own post-sales outcomes for a portfolio of enterprise customers, guiding onboarding through renewal as they adopt Airtable and our AI capabilities.

You will partner closely with Account Executives, drive onboarding within 90 days with governance and best practices, and lead data-driven reviews to demonstrate ROI and growth opportunities across your accounts.