Customer Success Manager (Fully Remote)

Airtable; United States; Remote; USD 115,000 - 167,000; Full time

Benefits offered by this job

Life at Airtable

Job summary

Airtable helps organizations build the applications and workflows they need to run their most important business processes. The post-sales team guides customers to the right answers and teams, ensuring onboarding plans launch within 90 days.

With a focus on AI adoption and measurable business outcomes, this role partners with customers to drive success and expansion across accounts, aligned to Airtable’s platform capabilities.

Qualifications

• 5+ years in enterprise customer success, account management, or technical account management.
• Track record of delivering measurable results through onboarding, adoption, and expansion.
• Technical fluency to guide both business and technical audiences on workflow automation and AI.

Responsibilities

• Serve as the post-sales point of contact for your accounts, guiding customers to the right answer or team.
• Drive onboarding excellence with a mutual plan so primary workflows launch within 90 days.
• Build joint success plans focused on AI adoption and business outcomes.

Skills

Enterprise customer success

Account management

Technical account management

Job description

• Serve as the post-sales point of contact for your accounts, guiding customers to the right answer or team.
• Drive onboarding excellence with a mutual plan so primary workflows launch within 90 days.
• Build joint success plans focused on AI adoption and business outcomes.

Requirements:

• 5+ years in enterprise customer success, account management, or technical account management.
• Track record of delivering measurable results through onboarding, adoption, and expansion.
• Technical fluency to guide both business and technical audiences on workflow automation and AI.
• On-target earnings range: $115,000 - $166,900 USD depending on location.
• Total compensation includes opportunity to receive benefits and may include incentive compensation.
• For more on benefits, check out Life at Airtable.

Airtable

Airtable helps organizations build the applications and workflows they need to run their most important business processes, without being constrained by off-the-shelf software. With over 500,000 organizations including 80% of the Fortune 100, Airtable offers a flexible platform combining a relational database, custom applications, automations, and AI.