Enterprise CSM: AI & Workflow Optimizer for ROI

WinsAbove; United States; Remote; USD 115,000 - 149,000; Full time

Job summary

Airtable is hiring an experienced Customer Success Manager to own post-sales relationships for a portfolio of enterprise customers. You will guide onboarding through renewal, drive AI-enabled workflow adoption, and partner with Account Executives to focus on growth and value realization.

You will work across Sales, Product, and Marketing to align customer outcomes with Airtable capabilities, data governance, and scalable playbooks for the enterprise segment.

Qualifications

• 5+ years in enterprise customer success or related roles for B2B SaaS or workflow platforms.
• Track record of onboarding, adoption, retention and expansion with measurable outcomes.
• Experience managing relationships across multi-stakeholder enterprise accounts.

Responsibilities

• Serve as post-sales point of contact for accounts and guide to the right Airtable team.
• Drive onboarding with mutual plans to launch primary workflows within 90 days.
• Build success plans focused on AI adoption and business outcomes.
• Lead business reviews and ROI documentation to surface risk and growth.
• Develop champions and accelerators for enterprise adoption.
• Deliver enablement sessions and governance conversations for scaling use.

Skills

Enterprise CS

Account management

Solutions consulting

B2B SaaS

AI familiarity

Job description

Airtable is hiring an experienced Customer Success Manager to own post-sales relationships for a portfolio of enterprise customers. You will guide onboarding through renewal, drive AI-enabled workflow adoption, and partner with Account Executives to focus on growth and value realization.

You will work across Sales, Product, and Marketing to align customer outcomes with Airtable capabilities, data governance, and scalable playbooks for the enterprise segment.