Customer Success Manager, Enterprise

SafeBase; San Francisco (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager, where you'll empower enterprise clients to achieve their business goals. This role blends strategic relationship management with a focus on renewals and product advocacy, ensuring customers maximize their use of our innovative platform. With a strong emphasis on collaboration and continuous learning, you'll be part of a dynamic team that values customer success and engagement. Enjoy a flexible remote work environment and a range of competitive benefits that support your professional growth and well-being.

Benefits

Competitive Compensation

Comprehensive Health Benefits

Company 401(k)

Flexible Vacation

Work From Home Stipend

Education Stipend

Parental Leave

Qualifications

• 5+ years in Customer Success/Account Management for enterprise accounts.
• Exceptional listening and communication skills for customer interactions.
• Strong technical understanding with analytical skills.

Responsibilities

• Develop trusted advisor relationships with key customer stakeholders.
• Onboard new customers and deliver ongoing training on features.
• Lead renewal and upsell conversations, ensuring timely outcomes.

Skills

Customer Success Management

Account Management

Analytical Skills

Communication Skills

Technical Understanding

Education

Bachelor's Degree

Tools

CRM Systems

Slack

Chili Piper

Notion

Job description

Trust is the foundation of our products, values, and culture. More than a mission to eliminate security questionnaires, we’re driven by a singular purpose and passion — to create a world built on customer trust.

Our Core Values

Customer-First: We prioritize our customers over the long term and value our reputation above short-term gains.
Extreme Ownership: We take pride in the quality of our work and the success of the company. We take accountability and act like owners, not renters.
Hunger: We find ways to get more done with less, ruthlessly prioritizing to operate with the necessary speed without sacrificing quality.
Win and Fail Together: Our combined success relies on effective communication, collaboration, assuming best intent, and a culture of continuous learning.

SafeBase is seeking an ambitious and experienced Customer Success Manager, Enterprise to join our growing team! You will help our customers reach their business goals, be their point of contact for their onboarding training, resolve product-related needs, ensure revenue growth, retention, and overall successful use of our products.

What You'll Do:

• Develop a trusted advisor relationship with key customer stakeholders, that focuses on renewals, expansion, and advocacy

• Establish regular cadence meetings (weekly, monthly, quarterly, etc.) with each customer to align and realign on business objectives, KPIs, product use and product opportunities

• Become a product expert on SafeBase and how our platform can be used to automate access to security, compliance, and privacy information

• Build and maintain a deep understanding of the SafeBase platform and engage with customers about the most relevant features/functionality for their specific business needs

• Understand the customer business drivers that will increase engagement with SafeBase’s product offerings and help your customers implement the strategies that will enable them to get the most value out of SafeBase

• Advocate on behalf of the customer to influence and drive product priorities and enhancements

• Develop and manage success plans to maximize customer growth and retention

• Onboard new customers to SafeBase

• Deliver ongoing training on new and existing features

• Assist in providing live chat support for SafeBase customers

• Lead renewal and upsell conversations, addressing pricing and contract terms as part of the discussion. Driving the process to ensure a successful and timely outcome by obtaining the necessary signatures and documentation.

Experience We're Looking For:

• 5+ years experience in Customer Success/Account Management (enterprise-level accounts strongly preferred)

• Active listener & exceptional customer-facing and internal written and communication skills

• Strong technical understanding and extensive analytical skills

• Eager and quick to learn new products and technologies

• Friendly, patient, and professional demeanor

• Ability to multitask - managing multiple accounts and priorities simultaneously

• Obsessive attention to detail

• Passionate about customer success

Preferred Experience:

• Previously worked at a high-growth SaaS startup

• Experience with today’s most popular customer success and support applications

• Experience with Slack, Chili Piper/calendaring software, CRM Systems, Notion

• Security background is highly valuable, but not required

Remote @ SafeBase by Drata

We believe that working remotely shouldn’t cause any barriers to a great employee experience, so from onboarding to day to day operations, when you work remotely at SafeBase your colleagues and leaders are only as far as a virtual tap on the shoulder away. Our roles require 10% travel as we like to meet yearly for collaboration.

Perks of Joining SafeBase by Drata

• Competitive Compensation: Attractive salary along with bonus and equity options.

• Comprehensive Health Benefits: Company-paid medical, dental, and vision coverage for a variety of plans

• Company 401(k) : To help you save for the future

• Flexible Vacation: Enjoy a flexible time-off policy to recharge when needed.

• Work From Home Stipend: To create a productive home office environment.

• Education Stipend: Annual stipend for continued learning to support your growth and well-being.

• Parental Leave: 16 weeks paid parental leave. An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child.