Enterprise Customer Success Manager

Canonical; Los Angeles (CA); Remote; USD 80,000 - 130,000; Full time

Job summary

An innovative leader in open source software is seeking a dynamic Enterprise Customer Success Manager to enhance customer relationships and drive product adoption. This role involves onboarding new clients, managing a diverse portfolio, and collaborating with various teams to ensure customer satisfaction. You will play a pivotal role in advocating for customer needs and influencing product direction. If you are passionate about cloud technologies and have a knack for engaging with clients, this opportunity offers a chance to thrive in a remote work environment with ample growth potential.

Benefits

personal development budgets

annual reviews

recognition rewards

parental leave

wellness programs

travel opportunities

Qualifications

• 5+ years of IT experience with exposure to Linux OS and cloud technologies.
• Strong presentation skills and knowledge of agile methodologies.

Responsibilities

• Onboard new customers and introduce products like Ubuntu Pro and MAAS.
• Coordinate complex projects with developers and IT managers.
• Conduct weekly customer reviews and drive resolutions.

Skills

Linux OS

cloud technologies

data applications

storage

networking

security

migration

IoT

presentation skills

agile methodologies

Tools

Salesforce

Jira

CRMs

Job description

Join to apply for the Enterprise Customer Success Manager role at Canonical.

Continue with Google

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. We are a pioneer in global distributed collaboration, with over 1200 colleagues in 75+ countries, and few office-based roles. Teams meet periodically in interesting locations worldwide to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an Enterprise Customer Success Manager at Canonical.

Customer success is a strategic department focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. CSMs develop trust with customers, understand their objectives, and align expectations, suggesting services and products to increase loyalty and delivering on collaboration roadmaps.

We are expanding our Customer Success team to provide thoughtful, precise interactions across our product portfolio, including Ubuntu, open-source infrastructure, and applications. CSMs are specialized in one of the following segments:

• Mass - SMEs or large businesses starting their journey with Canonical
• Focus - Large companies with established ARR
• Step Growth - high-potential customers

All CSMs support business at the company level for unassigned customers, including Store customers.

Location: This role is remote.

What your day will look like

• Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, etc.
• Coordinate complex projects with developers, IT managers, and decision makers.
• Collaborate with Sales, Engineering, and Support to develop engagement plans.
• Manage a customer portfolio in a specific region, identify growth and renewal risks.
• Conduct weekly customer and business reviews, identify blockers, and drive resolutions.
• Advocate for customers internally and influence product roadmaps and processes.
• Support customers through reactive requests.
• Create campaigns targeting multiple customers via digital activities.

What we are looking for

The ideal candidate will have excellent customer-facing skills and a passion for cloud and data center technologies. Requirements include:

• Minimum 5 years of relevant IT experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, IoT.
• Strong presentation skills for complex software discussions.
• Experience improving internal processes and delivering projects on time.
• Team player capable of interacting across departments and levels.
• Knowledge of agile methodologies.
• Proficiency in English, with additional languages like Spanish and Portuguese a plus.

Additional skills

• Experience with Salesforce, Jira, and CRMs is a plus.

What we offer

We offer a distributed work environment, personal development budgets, annual reviews, recognition rewards, and benefits like parental leave, wellness programs, travel opportunities, and more. Compensation is based on location, experience, and performance, with annual reviews and performance-based bonuses.

About Canonical

Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, expect excellence, and support remote work since 2004. Join us to think differently, learn, and grow.

Equal Opportunity Employer

We value diversity and are committed to providing a fair application process regardless of background or identity.