Customer Success Manager, Enterprise

Blackboard; United States; Remote; USD 89,000 - 104,000; Full time

Job summary

An established industry player seeks a passionate Customer Success Manager to drive customer growth and engagement. This remote role focuses on maximizing customer investment in innovative solutions while fostering relationships across organizational levels. Ideal candidates will possess strong communication skills and a background in account management or customer success, particularly within the higher education sector. Join a forward-thinking company that values diversity and inclusion, and help empower educators and institutions to thrive.

Qualifications

• 4+ years in account management, customer success, or sales.
• Ability to build relationships at multiple organizational levels.

Responsibilities

• Maximize customer investment in Anthology solutions.
• Identify upsell and cross-sell opportunities.
• Manage customer accounts within an assigned region.

Skills

Account Management

Customer Success

Sales

Communication Skills

Presentation Skills

Relationship Building

Multi-tasking

Understanding of Higher Education Market

Education

Bachelor's Degree

Job description

Description

Customer Success Manager

Remote - US

The Opportunity:

Anthology delivers education and technology solutions to help students reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful, simple, and intelligent innovations that inspire student success and institutional growth.

We are committed to diversity, inclusion, and belonging as core values of our company and hiring practices. For more information about Anthology and our career opportunities, please visit www.anthology.com.

The Role:

The Enterprise Customer Success Manager (CSM) will focus on understanding our customers’ strategic and tactical goals, working across the organization to ensure our solutions support these goals. The primary responsibility is for customers using solutions related to the Operations pillar, including Enterprise Resource Planning solutions like Anthology Student and Finance. The ideal candidate is passionate about driving customer success.

This role involves providing strategic direction, planning, and oversight to foster customer growth and expansion within their technology footprint, aiming for greater ROI. It also supports the company's strategic growth metrics related to customer engagement, adoption, retention, and expansion.

In this role, you will learn to communicate effectively with customers, build strategic success plans aligned with their outcomes, address escalations proactively, and collaborate internally to resolve issues thoughtfully and strategically.

Primary Responsibilities:

1. Maximize customer investment in Anthology solutions and keep them informed about solutions and services.
2. Own customer issues and ensure they are resolved promptly with high satisfaction.
3. Identify upsell and cross-sell opportunities, collaborating with Sales Managers.
4. Manage customer accounts within an assigned region.
5. Meet with new and prospective customers to understand their goals.
6. Travel required: 50-75%.

The Candidate:

Required Skills and Qualifications:

• Bachelor’s degree or equivalent experience.
• At least 4 years in account management, customer success, or sales.
• Ability to build relationships at multiple organizational levels, including C-Suite.
• Excellent communication and presentation skills.
• Self-motivated and adaptable.
• Ability to multi-task and prioritize.
• Understanding of customer success and higher education market.
• Experience with Higher Education solutions.
• Ability to work with sales in a matrix environment.
• Fluent in written and spoken English.

Preferred Skills and Qualifications:

• Higher education experience.
• Enterprise software experience.

Compensation:

Pay range is $89,000 - $103,300/year, depending on experience. Compensation considers market data, role budget, and current employee rates. Some roles may include variable pay.

This description is not exhaustive; management may assign additional duties as needed.

Anthology is an equal opportunity employer, considering applicants without regard to race, gender, age, or other protected factors.