Executive CSM — Enterprise Partnerships & Growth

Aline; Alabama; On-site; USD 90,000 - 130,000; Full time

Job summary

Aline is seeking an Executive Customer Success Manager to oversee a portfolio of 1-3 high-engagement customers in the senior care space. You will ensure customer satisfaction, drive adoption, and cultivate long-term partnerships that deliver retention and growth.

Leverage your expertise in customer success, training, and industry best practices to drive measurable value. Collaborate with Product, Marketing, and Services to shape executive-level success plans and deliver strategic outcomes.

Qualifications

• 7-10+ years in Customer Success or related roles.
• Proven experience owning executive-level relationships at enterprise customers.
• Strong background navigating large, complex organizations.
• Track record managing multimillion-dollar ARR accounts.
• Executive presence: able to engage and influence CxO stakeholders.
• Experience using a Customer Success Management Platform.
• Excellent communication and problem-solving skills.

Responsibilities

• Own executive relationships for 1-3 strategic customers.
• Co-create multi-year success plans tied to ROI and business outcomes.
• Lead Executive Business Reviews (EBRs/QBRs) with C-level stakeholders.
• Coordinate with Product, Marketing, and Services to deliver enterprise solutions.
• Monitor health metrics and forecast renewals; provide strategic insights.
• Mentor and guide other CSMs in executive engagement and account management.
• Ensure flawless onboarding, adoption, and renewals across the customer journey.

Skills

Executive relationship management

Strategic thinking

Data-driven decision making

Cross-functional collaboration

Executive communication

Mentoring others

Problem solving

Job description

Aline is seeking an Executive Customer Success Manager to oversee a portfolio of 1-3 high-engagement customers in the senior care space. You will ensure customer satisfaction, drive adoption, and cultivate long-term partnerships that deliver retention and growth.

Leverage your expertise in customer success, training, and industry best practices to drive measurable value. Collaborate with Product, Marketing, and Services to shape executive-level success plans and deliver strategic outcomes.