Enterprise Customer Success Leader – Freight Ops

Amazon Inc.

Santa Monica (CA)

On-site

USD 113,000 - 160,000

Full time

4 days ago

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Job summary

Amazon Freight is seeking an Enterprise Customer Success Manager to join our Enterprise Account Management team in Santa Monica. You will own the end-to-end relationship with our largest shippers, coordinating cross-functional partners to resolve issues and drive value.

In this role you will lead quarterly business reviews, monitor performance dashboards, and communicate progress with executives. A strong track record in enterprise sales and customer success is essential to succeed.

Qualifications

Bachelor's degree or equivalent.
Experience positioning and selling innovative solutions to new and existing customers and market segments.
Experience with sales CRM tools such as Salesforce or similar software.
Experience with Microsoft Office products and applications.

Responsibilities

Own the enterprise customer operational relationship across all freight modes (TL, IMDL, LTL).
Identify systemic operational defects impacting accounts using dashboards and feedback.
Coordinate cross functional teams to resolution and ensure progress.
Lead Quarterly Business Reviews and produce recovery plans during performance degradation.
Own escalation communication to customer executives with status and timelines.
Report on performance metrics, cost inputs, and customer KPIs.
Influence customer operations to drive cost efficiencies and better inputs.
Activate structured recovery programs before escalation.