Enterprise Customer Success Leader

Cambio; New York, San Francisco (NY, CA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Cambio is seeking a Customer Success Lead to own the end-to-end experience for our enterprise real estate customers. You will oversee onboarding, data quality, and the integration of sustainability reporting within the Cambio platform, driving customer satisfaction, retention, and growth.

You will lead a team across customer success and data quality assurance, collaborating with sales, product, and engineering to deliver pilots, demos, and value-driven initiatives.

Qualifications

• 5+ years of experience in customer success, account management, or a related field, with specifically 2+ years working with climate/sustainability reporting.
• Real estate/buildings knowledge or energy reporting familiarity is a plus.
• Strong quantitative and data interpretation abilities with attention to detail.

Responsibilities

• Own enterprise customer relationships and the end-to-end experience on the Cambio platform.
• Lead the customer success and data quality teams to drive a 10/10 data QA process.
• Oversee onboarding of new customers and train users to maximize value.
• Own platform-integrated sustainability reporting processes (GRESB/TCFD/CDP) for customers.
• Monitor and improve customer metrics like onboarding speed, properties, user activity, and NPS.
• Collaborate with sales, product, and engineering on pilots, demos, and enhancements.
• Advocate for customers and drive product improvements based on feedback.
• Develop strategies for retention and account expansion.

Skills

Customer success

Account management

Leadership

Analytical skills

Communication skills

Job description

Cambio is seeking a Customer Success Lead to own the end-to-end experience for our enterprise real estate customers. You will oversee onboarding, data quality, and the integration of sustainability reporting within the Cambio platform, driving customer satisfaction, retention, and growth.

You will lead a team across customer success and data quality assurance, collaborating with sales, product, and engineering to deliver pilots, demos, and value-driven initiatives.