Enterprise Customer Success Lead — Value & Growth

Remote Worker LTD.; United States; À distance; USD 90 000 - 150 000; Plein temps

Résumé du poste

Flexera is a leading software and ITAM company helping Enterprise customers optimize cloud and on-premises assets. As a Customer Success Manager you will own strategic relationships with large, multi-solution accounts and drive value throughout the customer lifecycle.

You will coordinate with product, sales and delivery teams to renew contracts, identify expansion opportunities, and ensure adoption of Flexera’s Cloud and on-premises offerings.

Qualifications

• Experience in software asset management or customer success.
• Strong executive communication and relationship-building skills.
• Ability to coordinate cross-functional teams and manage projects.
• Experience with CRM/CS tools (Salesforce and Gainsight).

Responsabilités

• Own the account for top, strategic customers and drive value throughout lifecycle.
• Identify churn risk and develop mitigation strategies.
• Identify expansion opportunities for Sales.
• Coordinate renewal and expansion in collaboration with all Flexera functions.
• Maximize product adoption and manage customer escalations.
• Identify stakeholders and build relationships across the account.
• Proactively drive value conversations with customers.
• Keep customers informed of product releases and roadmap updates.
• Develop enablement plans for Customer Success.
• Lead cross-functional continuous improvement projects.

Connaissances

Customer success

Account management

Cross-functional collaboration

CRM tools

Outils

Salesforce

Gainsight

Description du poste

Flexera is a leading software and ITAM company helping Enterprise customers optimize cloud and on-premises assets. As a Customer Success Manager you will own strategic relationships with large, multi-solution accounts and drive value throughout the customer lifecycle.

You will coordinate with product, sales and delivery teams to renew contracts, identify expansion opportunities, and ensure adoption of Flexera’s Cloud and on-premises offerings.