Enterprise Client Success Partner — Remote, Renewal & Impact

360Learning; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Base salary + variable component

Work From Home allowance

Health & unemployment insurance

Flexible hours

Total remote work in US

Job summary

360Learning is seeking a Client Success Partner on the Enterprise team to support our largest clients in their digital training strategy using the 360Learning platform. You will build strong relationships with HR executives (CHRO, CLO, Digital Learning Manager) to drive adoption, impact, and renewal.

As the CSP, you coordinate resources, empower clients with our enterprise vision, and help identify new project opportunities with Account Managers, aiming to reduce churn and expand the account

Qualifications

• 3+ years of experience in Client Success, HR/Learning, Change Management, or Digital Learning.
• Ability to lead complex projects in Enterprise accounts (>2000 employees).
• Proven knowledge of the SaaS B2B industry is a plus.
• Strong interest in digital education and e-learning.
• Excellent interpersonal and communication skills.
• Native French and excellent English proficiency (B2 minimum).

Responsibilities

• Support our largest clients in their digital training strategy through the 360Learning platform.
• Build relationships with CHROs, CLOs, and Digital Learning Managers to drive adoption and renewals.
• Coordinate cross-functional resources (technical, pedagogical) to deliver value.
• Identify new project opportunities through collaboration with Account Managers.
• Define learning transformation roadmaps and document customer use cases.
• Deliver insights to reduce churn and support upsell opportunities.

Skills

Client Success

Project Leadership

SaaS B2B

Digital Learning

Interpersonal Skills

French Native

English Proficiency

Job description

360Learning is seeking a Client Success Partner on the Enterprise team to support our largest clients in their digital training strategy using the 360Learning platform. You will build strong relationships with HR executives (CHRO, CLO, Digital Learning Manager) to drive adoption, impact, and renewal.

As the CSP, you coordinate resources, empower clients with our enterprise vision, and help identify new project opportunities with Account Managers, aiming to reduce churn and expand the account