Customer Success Lead - New Vertical Launch

Springworks; United States; Remote; USD 65,000 - 110,000; Full time

Job summary

Springworks is building a brand-new customer success vertical in the United States and seeks a Customer Success Associate/Manager to shape early CS processes for the Patronus initiative. You will own onboarding and the end-to-end implementation, drive adoption and retention, and manage relationships with key customers while partnering with Sales, Product, and Support to uncover expansion opportunities.

This high-ownership role offers visibility into customer outcomes and a path to leadership as

Qualifications

• 2–6 years of experience in Customer Success or related roles.
• Strong communication and relationship-building skills.
• Ability to manage a portfolio independently and engage cross-functionally.

Responsibilities

• Own customer onboarding and successful implementation across the new vertical.
• Build and nurture relationships with key stakeholders and customers.
• Drive product adoption, retention, and expansion opportunities.
• Help design the CS operating model, health scoring, and renewal processes.
• Collaborate with Sales, Product, Operations and Support to feedback and shape direction.
• Maintain accurate customer data and report on health and outcomes.

Skills

Customer Success

Account Management

Relationship Building

Cross-functional Collaboration

Communication

Ownership

Tools

CRM software

Job description

Springworks is building a brand-new customer success vertical in the United States and seeks a Customer Success Associate/Manager to shape early CS processes for the Patronus initiative. You will own onboarding and the end-to-end implementation, drive adoption and retention, and manage relationships with key customers while partnering with Sales, Product, and Support to uncover expansion opportunities.

This high-ownership role offers visibility into customer outcomes and a path to leadership as